Note: The job is a remote job and is open to candidates in USA. Attentive is an AI marketing platform focusing on 1:1 personalization to enhance brand and customer connections. The Associate Implementation Consultant will support the onboarding and implementation of their multi-channel marketing platform for small and mid-market customers, ensuring a smooth transition from sales to operational marketing programs.
Responsibilities
- Guide small and mid-market customers through onboarding from kickoff to go-live, ensuring timely and successful launches
- Manage multiple implementations simultaneously, keeping projects on track against defined timelines and milestones
- Configure Attentive platform settings, messaging programs, and basic integrations based on customer needs and best practices
- Support data onboarding by importing, validating, and troubleshooting customer data
- Lead customer training sessions and educate users on platform functionality and recommended use cases
- Communicate project progress, next steps, and risks clearly to customers and internal stakeholders
- Partner with Sales, Customer Success, and cross-functional teams to ensure a seamless customer experience
- Document implementation details and customer requirements to support successful handoffs post-launch
- Identify and escalate blockers or issues, contributing to timely resolution
- Contribute to internal documentation, templates, and playbooks to improve onboarding efficiency and scalability
Skills
- 0–2 years of experience in a customer-facing, project coordination, or operations role (internships included)
- Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment
- Comfort working with data in Excel or Google Sheets (e.g., filtering, formatting, basic formulas)
- Strong communication skills, with the ability to explain concepts clearly to customers
- Detail-oriented with a focus on accuracy and execution
- Eagerness to learn new technologies and develop technical and project management skills
- Problem-solving mindset with the ability to troubleshoot and adapt
- Collaborative team player who works well across functions
- Interest in SaaS, marketing technology, or customer engagement platforms
Benefits
- Health & wellness
- Equity
- Benefits
Company Overview
- Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions. It was founded in 2016, and is headquartered in Hoboken, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://attentive.com.
Company H1B Sponsorship
- Attentive has a track record of offering H1B sponsorships, with 9 in 2026, 32 in 2025, 21 in 2024, 9 in 2023, 8 in 2022, 8 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.