Packaging & Partnerships Account Manager

As the P&P Account Manager, you'll lead and execute sales and marketing strategies, boosting restaurant engagement in our Packaging & Partnerships (P&P) programmes and generating revenue. You'll partner with suppliers to build valuable programmes for restaurants, develop and execute sales and marketing plans for growth, oversee programme-specific reporting, and ensure maximum value for both Roo and our restaurant partners. You will be reporting into the Head of Partnerships and Packaging.

• Programme Leadership & Execution (UK & EU): Lead assigned programmes in the UK and support their execution in designated EU markets. Drive these programmes to meet strategic objectives and partner needs.

• Sales Strategy & Growth: Develop and implement sales strategies to drive uptake and growth for programmes within the UK, identifying opportunities to expand partner engagement with these services.

• Marketing Support: Contribute to marketing efforts for programmes by creating compelling value propositions and campaign materials to effectively reach and engage restaurant partners.

• Day-to-Day Supplier Management: Manage relationships with programme suppliers, ensuring consistent service levels, quality, and adherence to agreed terms. Act as the primary point of contact for operational supplier matters.

• P&P Reporting & Data Analysis: Oversee programme performance reporting, including sales activity, market feedback, and key performance indicators. Analyze data to identify trends and improvement opportunities.

• Reporting & Finance: Manage financial aspects of assigned programmes, tracking performance, contributing to budget understanding, and ensuring accurate reporting.

• Stakeholder Collaboration: Work closely with internal UK stakeholders and relevant EU contacts to ensure alignment and successful execution of programme initiatives.

• Customer-centric: Able to effectively understand and meet the needs of our restaurant partners.

• Commercially aware: Skilled in building and executing sales and marketing plans and supporting negotiations.

• Self-starter: Capable of autonomous work on assigned programmes and taking initiative, while collaborating effectively with your team.

• Results-oriented operator: Enthusiastic, thriving in fast-paced environments, adept at problem-solving and managing day-to-day programme activities.

• Clear communicator: Able to convey information accurately and effectively to various audiences.

• Strong analytical: Able to track programme performance, manage data, and contribute to financial reporting.

• 1-2+ years of relevant experience in account management, sales support, marketing, or business operations, ideally within an e-commerce, services, or marketplace environment.

• Demonstrated experience in implementing sales and/or marketing initiatives.

• Experience managing relationships with internal and/or external stakeholders, including day-to-day supplier interaction.

• Good organisational and analytical skills, with experience in reporting and data handling.

• Experience with financial administration, reporting, or supporting budget processes is desirable.

• Ability to manage tasks related to UK-based programmes and support EU execution as required.

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.