Are you a strategic thinker with a passion for driving business transformation through customer insights? Do you thrive in fast-paced environments where no two days are ever the same? Look no further! arenaflex is seeking an experienced Business Transformation Customer Insights Professional to join our team in Moline, IL. As a key member of our Business Transformation team, you will play a critical role in shaping the future of our business by collecting and analyzing customer research, identifying trends, and developing actionable insights that inform our strategic decisions.
**About arenaflex**
arenaflex is a leading global manufacturer of agricultural and construction equipment, with a rich history of innovation and a commitment to making a positive impact on the world. With over 7 billion people on the planet and a projected 2 billion more by 2050, we're working tirelessly to ensure that there is enough food, fiber, and infrastructure for our rapidly growing world. Our team of talented individuals is tackling some of the world's biggest challenges, and we're looking for someone like you to join our ranks.
**About the Role**
As a Business Transformation Customer Insights Professional, you will be responsible for leading statistical research studies, identifying and managing relationships with external market research vendors, and providing data interpretation advice to decision-makers. You will also work closely with product teams to define customer segments for our Solutions as a Service (SaaS) model and collect information to forecast customer demand elasticity for new-to-the-world products. Your expertise will be essential in helping us transition from a one-time purchase model to a recurring, renewable-license model, which will enable our customers to pay for only what they need and ensure our products continue to add value over time.
**Responsibilities**
* Lead statistical research studies of the highest complexity for use by the Business Transformation team and partners throughout the enterprise, including primary, secondary, quantitative, and qualitative research
* Identify, solicit, and manage relationships with external market research and competitive intelligence vendors, consultants, and suppliers
* Provide data interpretation advice and insight generation to decision-makers
* Use market research to define Deere's Solutions as a Service (SaaS) customer segments in partnership with product teams
* Collect necessary information to forecast customer demand elasticity for new-to-the-world products
* Provide continuous coaching and support to strategic market research efforts across the Business Transformation Ecosystem and own the planning and execution for the Business Transformation Customer Insights workstream
**Requirements**
* 5 or more years of market research experience for technology-driven, recurring revenue products
* Ability to use statistical analysis & principles to make recommendations from data
* Excellent communication, documentation, organizational, and interpersonal skills, with proven ability to take initiative to build strong and productive relationships and communicate clearly to audiences of all levels
* Ability to travel up to 25% of the time
* Industry experience in agriculture, construction, robotics, automation, or autonomy
* Succinct and clear communication – simplify complex topics into messages that are understood and are remembered by a broad and diverse audience
* Intellectual curiosity – explore the entire solution space to discover creative solutions to difficult problems
* Problem-solving tenacity – persistence to overcome challenges
* Comfort with ambiguity – experience in fast-paced environments where new information surfaces weekly
* Logical thinking – can frame and break a problem into components, prioritize and solve them, and communicate simply and clearly
* Self-directed – takes organization objectives and plans own work
* Bias to action – demonstrated ability to take and execute ideas
* Self-awareness – comfortable acknowledging strengths and opportunities and openly willing to acknowledge mistakes, learn from them, and move on
**Preferred Qualifications**
* Bachelor's degree in a related field
* Experience working in a fast-paced, dynamic environment
* Proven track record of delivering high-quality research and insights that inform business decisions
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
**What We Offer**
At arenaflex, we're committed to creating a career that will take you to where you want to go. We offer a comprehensive reward package that includes:
* Flexible work arrangements
* Highly competitive base pay and performance bonuses
* Savings & Retirement benefits (401K and Defined Benefit Pension)
* Healthcare benefits with a generous company contribution in the Health Savings Account
* Adoption assistance
* Employee Assistance Programs
* Tuition assistance
* Fitness subsidies and on-site gyms at specific Deere locations
* Charitable contribution match
* Employee Purchase Plan & numerous discount programs for personal use
**How to Apply**
If you're a motivated and results-driven individual with a passion for driving business transformation through customer insights, we want to hear from you! Apply now to join our team and take the first step towards a rewarding new role.