Join the American Express Team as a Manager-Account Development and Unlock Your Career Potential
Are you a seasoned professional with a passion for building strong relationships and driving business growth? Do you have a proven track record of success in account development and management? American Express is seeking a talented Manager-Account Development to join our team and help us deliver exceptional customer experiences. As a Manager-Account Development, you will be responsible for leading a portfolio of key existing accounts, identifying evolving client needs, and developing tailored solutions to drive growth and retention.
About American Express
At American Express, we're committed to backing our customers, communities, and each other. Our company values of integrity, respect, and teamwork guide everything we do. We're a global and diverse community of colleagues who are passionate about delivering exceptional customer experiences. With a wide range of benefits, programs, and flexibility, we're dedicated to supporting our colleagues' personal and professional growth.
Role Objective
The Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients.
Key Responsibilities
- Planning (10-20% of time): Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database.
- Relationship Management (10-20% of time): Proactively reach out to customers to uncover opportunities, treat the customer until there's a change in customer spend in alignment with growth or retention conversations. Develop client-specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives.
- Client Solution (20-30% of time): Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards). Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360).
- Negotiate and Close (20-30% of time): Seek opportunities to up-sell and cross-sell commensurate with the needs of the client. Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers' needs.
- Compliance (100% of time): Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.
Requirements and Qualifications
Essential Qualifications:
- Bachelor's degree preferred
- Excellent sales experience, 3-5 years minimum
- Experience partnering with clients across various markets/industries
- Experience in a highly-regulated industry
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Preferred Qualifications:
- Strong customer relationship building skills to follow through and motivate clients to act
- Consultative selling skills to effectively identify client needs and configure solutions that address client requirements and deliver value
- Closing skills to overcome objections and resistance to proposed solutions with key client decision makers
- Influence and persuasion skills to use appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
- Demonstrated value of partnering with American Express
- Results-focused with a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
- Market, industry, and product knowledge at a tactical level, including key competitors, challenges, terminology, technology, trends, and regulation.
What We Offer
At American Express, we're committed to supporting our colleagues' personal and professional growth. Here are some of the benefits and programs we offer:
- Competitive base salaries ranging from $80,000 to $155,000 annually
- Bonus incentives to reward performance and contributions
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities to support growth and advancement.
Why Join American Express?
At American Express, we're committed to creating a diverse and inclusive work environment where everyone can thrive. Here are some reasons why you should consider joining our team:
- Global and diverse community of colleagues with a shared commitment to delivering exceptional customer experiences
- Opportunities for growth and advancement in a company with a long history of promoting from within
- Flexible working arrangements to support work-life balance
- Comprehensive benefits and programs to support personal and professional well-being
- Recognition and rewards for outstanding performance and contributions.
How to Apply
If you're a motivated individual with a passion for building strong relationships and driving business growth, we encourage you to apply now! Please click the link below to submit your application.
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American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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