Join Our Team as a Business Process Manager - Order to Cash Systems
We are seeking an experienced Business Process Manager to lead our Order to Cash Systems, playing a critical role in owning our billing, invoicing, and revenue recognition systems. As a key member of our team, you will ensure the seamless operation of our end-to-end billing and revenue recognition processes, compliance reporting, customer satisfaction, and operational excellence.
In this role, you will work cross-functionally across our core business areas, including Sales, Customer Support, Engineering, and Finance teams, to ensure alignment on business priorities related to billing and ancillary systems. The ideal candidate will have a deep understanding of the order to cash cycle, billing operations, payment processing, financial systems, and internal control structures.
Key Responsibilities:
- Establish strong relationships with business partners to identify business shifts and needs and turn them into requirements to be implemented.
- Manage changes to the owned systems, designing and implementing configurations within Zuora and integrated applications as needed.
- Work with the PMO, finance, and operations teams to plan and execute larger changes to the order-to-cash processes.
- Act as the principal owner for the billing and revenue recognition system, Zuora, and other applications used to support order-to-cash operations.
- Monitor billing cycles, manage dunning processes, and handle exceptions or disputes when escalated by support for deeper analysis.
- Maintain the modules within Zuora, ensuring the product catalog, pricing plans, and other subscription information is accurate and well-tested.
- Support billing system integrations with multi-currency payment processing systems and domestic / international banks.
- Develop and deliver training materials and sessions for end-users and internal stakeholders.
- Serve as liaison between the business and the internal and contracted engineering and Zuora implementation teams.
Requirements:
- 5+ years of experience in ownership and administration of financial applications at a comparable company.
- Experience with Zuora (or comparable Billing and Revenue Recognition systems) implementation, administration, integrations, configuration, report development, and consumption-based billing models.
- Leadership, critical thinking, systems and business background, and communications skills are critical for this strategic and complex role.
- Experience managing major strategic projects.
- Ability to work independently and manage hard deadlines in a fast-paced environment.
- Strong vendor management skills and experience managing 3rd party system implementation teams as needed.
- Solid understanding of Controls, End-to-End Revenue Flow, and Business Planning processes, mapping them to data structures within various systems.
About ActiveCampaign:
ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign's mix of pre-built automations and integrations to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.
Perks and Benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. Some of our most popular benefits include:
- Comprehensive health and wellness benefits.
- Open paid time off.
- Generous 401(k) matching program with immediate vesting.
- Quarterly Path Perks with options for commuter and lunch benefits.
- After five years of service, you'll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
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