Join Our Team as an Inbound Sales Advisor and Take Your Career to the Next Level!
Are you a sales professional with a passion for delivering exceptional customer service? Do you have a strong track record of working towards targets and achieving success in a fast-paced environment? We're looking for talented individuals like you to join our team as an Inbound Sales Advisor, working on behalf of Virgin Media/O2!
As a leading global provider of customer experience solutions, we're committed to delivering outstanding service to our clients and their customers. With a flexible, hybrid remote work arrangement, you'll have the opportunity to work from the comfort of your own home or on-site in Newcastle City Centre, depending on your preferences.
About the Role
As an Inbound Sales Advisor, you'll be the primary point of contact for Virgin Media/O2 customers, responding to inbound calls and providing expert support and guidance on a range of issues, including technical problems, payments, billing, and more. Your goal will be to deliver exceptional customer service, drive sales, and build strong relationships with our customers.
Key Responsibilities
- Respond to inbound calls from Virgin Media/O2 customers, providing expert support and guidance on a range of issues.
- Deliver exceptional customer service, resolving customer queries and concerns in a timely and professional manner.
- Identify and capitalize on sales opportunities, promoting Virgin Media/O2 products and services to customers.
- Work towards sales targets, achieving or exceeding monthly sales goals.
- Utilize computer systems and technology to navigate customer accounts, update records, and perform other tasks as required.
- Maintain a high level of product knowledge, staying up-to-date on Virgin Media/O2 products and services.
Essential Qualifications and Skills
To succeed in this role, you'll need:
- A minimum of 6 months' experience in a sales role or working towards monitored targets.
- A great attitude and excellent communication skills, with the ability to talk to people at all levels.
- A technical mindset, with the ability to use a computer and navigate different systems.
- A quiet, dedicated workspace at home with a reliable broadband connection (minimum 10mbps).
Preferred Qualifications and Skills
While not essential, the following skills and qualifications are highly desirable:
- Previous experience working in a customer-facing role or industry.
- Knowledge of Virgin Media/O2 products and services.
- Sales experience in a similar industry or sector.
- Excellent problem-solving and analytical skills.
What We Offer
As an Inbound Sales Advisor with our company, you'll enjoy a range of benefits and perks, including:
- A competitive hourly rate of £11.48, with monthly bonus earning opportunities.
- A flexible, hybrid remote work arrangement, with a mix of days on-site in Newcastle City Centre and working from home.
- A full-time, permanent position with a contracted 40 hours of paid production per week, on a rotational shift pattern between 8am-10pm, Monday to Sunday.
- Amazing discounts on Virgin Media products and services, including:
- The Ultimate Bundle: Sky Movies, Sky Sports HD, 2 set-top boxes, and ultimate free anytime calls, valued at over £100 per month for just £45.
- Bigger Bundle: including BT Sports, kids' channels, and Broadband, valued at £50 per month for just £15.50.
- Join O2 network and get unlimited calls, text, and data on us for FREE! You just pay your device plan.
- Discounts on car and home insurance with AXA.
- Refer a friend incentive scheme.
- Employee Assist Program: a range of support and resources, accessed free.
- Wrkit platform: access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- Free healthcare cover for you and your dependents, with pension (after one year).
- UNUM Dental cover: comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
Career Growth Opportunities and Learning Benefits
As a valued member of our team, you'll have access to a range of career development opportunities and learning benefits, including:
- Ongoing training and development programs to help you build your skills and expertise.
- Opportunities for career advancement and promotion within the company.
- A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
Work Environment and Company Culture
We're a Disability Confident and equal opportunity employer, committed to creating a diverse and inclusive work environment that values and respects all employees. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, with a focus on delivering exceptional customer service and achieving business success.
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a range of benefits and perks designed to reward and motivate our employees. While we can't disclose specific details, we can assure you that our package is designed to provide a great work-life balance and support your overall wellbeing.
Why Join Us?
If you're a sales professional with a passion for delivering exceptional customer service, we want to hear from you! As an Inbound Sales Advisor with our company, you'll have the opportunity to work with a leading brand, develop your skills and expertise, and enjoy a range of benefits and perks. Apply now and take the first step towards a rewarding and successful career with our team!
Ready to join us? The application process is simple. Click apply now, and one of our friendly recruiters will be in touch soon to discuss your application and answer any questions you may have.
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