Introduction to KLDiscovery
KLDiscvoery, a renowned global provider of electronic discovery, information governance, and data recovery services, is seeking an exceptional eDiscovery Technologist to join our innovative Product and Machine Learning Team. As a leader in the industry, we have been delivering best-in-class solutions for over 30 years, supporting law firms, corporations, government agencies, and consumers in solving complex data challenges. Our commitment to excellence has earned us recognition as one of the fastest-growing companies in North America by Inc. Magazine and Deloitte.
Job Overview
As an eDiscovery Technologist, you will play a pivotal role in providing consulting, implementation, and ongoing support to clients utilizing a wide array of analytics tools, including Predictive Coding (Technology Assisted Review) and Brainspace. Your expertise will be instrumental in designing and implementing solutions to meet client needs, working closely with our clients, Project Managers, and internal departments. This is a 100% remote, work-from-home opportunity, offering the flexibility to work from a number of global locations.
Key Responsibilities
- Deliver exceptional consulting, support, and service to external clients, including the installation, configuration, access, use, and troubleshooting of KLDiscovery applications, with a focus on Predictive Coding (PC), Relativity analytics, and Brainspace.
- Collaborate with the Client Services Department to advise Project Managers and Review Managers on best practices in the tactical use of KLDiscovery applications for specific clients.
- Develop and implement improvements to KLDiscovery applications, involving research and documentation to drive innovation and efficiency.
- Effectively communicate with internal and external clients to successfully accomplish technical support objectives, portraying knowledge and confidence in your expertise.
Essential Qualifications
- Bachelor's degree or advanced degree preferred, or equivalent work experience in a related field.
- At least 4 years of document review management, litigation support, or other legal industry experience, with proficiency in Brainspace, Relativity analytics, and Predictive Coding.
- Exceptional organizational, communication, and problem-solving skills, with the ability to proactively resolve technical issues with eDiscovery and/or KLDiscovery applications.
- A strong passion for delivering exceptional client service and support, with a focus on building long-term relationships and driving business growth.
Preferred Qualifications
- Advanced degree in a related field, such as computer science, information technology, or law.
- Additional experience in data recovery, email extraction, and restoration, as well as data destruction and tape management.
- Certifications in eDiscovery, information governance, or data recovery, such as Relativity Certified Administrator or Certified eDiscovery Specialist.
- Experience working with global teams and clients, with a strong understanding of cultural and regulatory differences.
Skills and Competencies
- Strong technical skills, with expertise in eDiscovery tools and technologies, including Brainspace, Relativity, and Predictive Coding.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients, project managers, and internal teams.
- Strong problem-solving and analytical skills, with the ability to proactively resolve technical issues and drive innovation.
- A strong passion for delivering exceptional client service and support, with a focus on building long-term relationships and driving business growth.
Career Growth Opportunities and Learning Benefits
At KLDiscovery, we are committed to the growth and development of our employees. As an eDiscovery Technologist, you will have access to a range of training and education reimbursement programs, designed to help you develop your skills and expertise in eDiscovery, information governance, and data recovery. Our focus on continuous professional development will provide you with the opportunity to expand your knowledge and stay up-to-date with the latest industry trends and technologies.
Work Environment and Company Culture
Our company culture is built on a foundation of humility, hunger, and smartness. We seek team members who are humble, driven, and emotionally intelligent, with a passion for delivering exceptional client service and support. As a remote-friendly company, we offer a flexible working culture that allows you to work from a number of global locations, with a range of perks and benefits designed to support your well-being and work-life balance.
Compensation, Perks, and Benefits
- Competitive total compensation package, including base pay, bonus potential, and inclusive benefits.
- Generous paid time off, including vacation, paid sick leave, parental leave, and paid jury leave.
- Comprehensive health, dental, vision, and supplemental benefits package, including life insurance, short- and long-term disability.
- Remote-friendly, flexible working culture, with a range of perks and benefits designed to support your well-being and work-life balance.
- Equity incentives and company bonus programs, designed to recognize and reward your contributions to the company's success.
- Free, fun, interactive, and incentivized global wellness program, designed to promote your physical and mental well-being.
- FREE Employee Support Program (ESP), designed to provide you with support and guidance when you need it most.
- 401(k) with employer match, designed to help you achieve financial success and security.
Conclusion
If you are a motivated and experienced eDiscovery professional, with a passion for delivering exceptional client service and support, we encourage you to apply for this exciting opportunity. As an eDiscovery Technologist at KLDiscovery, you will have the chance to work with a global leader in eDiscovery, information governance, and data recovery, with a range of perks and benefits designed to support your well-being and work-life balance. Don't miss out on this fantastic opportunity to grow your career and join our team of mission-driven individuals who genuinely love what they do. Apply today and take the first step towards an exciting and rewarding career with KLDiscovery!
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