Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.
We’re excited to announce an opportunity to advance your career as a Contact Center Associate I.
Primary Responsibilities.
• Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact.
• Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
• Relaying delivery information to clients
• Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
• Fields inbound support calls for partner sites
• Troubleshooting and answering general questions related to client ticket requests
• Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
• Coordinates delivery updates with clients
• Communicates with other internal departments as necessary
• Other tasks as assigned by management
Required Experience.
• At least one year of experience working in a high volume call center job.
• At least one year of experience in a professional customer service position
Other Requirements.
• This position is 100% remote. Candidates must have a home office setup to be able to work remotely.
Shift
• 100% remote....different shifts are available.
• Full time
• At least one weekend day (Saturday or Sunday) required
This position is Eligible for monthly performance based bonuses that rewards excellence.