BioBridge Global is an AABB-accredited blood bank operating in South Texas, dedicated to providing blood, plasma, and tissue services. The Telerecruiter I role focuses on meeting telephone recruitment goals by scheduling donors for donations while delivering excellent customer service and maintaining accurate donor records.
Responsibilities
- Telephone recruit and schedule donors in order to meet and/or exceed required goals
- Answer telephone, take messages and direct incoming calls appropriately
- Manage time wisely to ensure efficient and productive telephone contacts
- Maintain accurate donor files and update status on computer
- Must have knowledge and ability to schedule all applicable procedures
- Complete all necessary paperwork accurately and timely
- Perform computer data entry
- Performs other duties as assigned
- Assist other departments with clerical support as needed
Skills
- Requires a high school diploma or general equivalency diploma
- Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies
- Must become familiar with daily blood needs to convey the necessity of donating to the potential donor
- Must acquire a working knowledge of general work procedures, donor qualifications, paperwork, blood types, blood donation process and donation procedures
- Must be capable of performing long and short term goals
- Must have strong computer skills
- Must have excellent telephone and/or email etiquette skills
- Must be a self-starter and self-directed worker
- Must be able to keep information confidential
- Must be neat in appearance and well groomed
- Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner
- Prefer telephone and/or customer service experience
Benefits
- 100% Employer Paid Life Insurance
- 401(k) with Employer Contribution
- 100% Employer Paid Long-term Disability Plan
- Paid Time Off (PTO)
- 100% Employer Paid AD&D
- Extended Illness Benefits (EIB)
- 100% Employer Paid Employee Assistance Program
- Shift Differentials
- Group Health Medical Plan with prescription coverage
- Paid Holidays
- Variety of Voluntary Supplemental Insurances
- Incentive Compensation Plan
- Voluntary Dental Coverage
- Educational Assistance Program
- Voluntary Vision
Company Overview
BioBridge Global is an organization that provides blood, cell, and tissue products. It was founded in 2013, and is headquartered in San Antonio, Texas, USA, with a workforce of 501-1000 employees. Its website is https://biobridgeglobal.org.
Apply Now