Company Overview
FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.
When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.
While we do not have an active opening for this role currently, we are always interested in connecting with talented professionals and building a pipeline for future opportunities. We encourage you to apply, and if a position becomes available that aligns with your background and experience, a recruiter will be in touch.
The Bilingual - Underwriter I - Commercial Lines - Worker's Comp plays a vital role in supporting the underwriting and servicing needs of our commercial insurance clients. This position is responsible for providing concierge-level service to insureds and agents by managing small to mid-sized commercial lines accounts. Core responsibilities include processing policy transactions with underwriting authority, managing endorsement requests, handling certificates of insurance, responding to service inquiries, and proactively identifying cross-sell opportunities. The role requires a high level of accuracy, efficiency, and professionalism in a fast-paced, customer-focused environment.
Key Responsibilities:
- Underwrite and process commercial lines endorsements within assigned authority levels.
- Accurately issue certificates of insurance in accordance with client guidelines and state regulations.
- Review and respond to policy-related inquiries received via phone and email, ensuring timely and thorough resolution.
- Manage tasks and service requests indexed through the email and call systems, ensuring timely follow-up and closure.
- Support proactive policy renewals by reviewing account status and coverage adequacy prior to outreach.
- Answer inbound phone calls from agents, policyholders, and other stakeholders regarding billing, policy documents, and claims setup.
- Cross-sell additional lines of coverage when appropriate, in alignment with client and company goals.
- Maintain clear and accurate documentation of all interactions and underwriting decisions in applicable systems.
- Monitor outstanding items and follow through on pending requests until resolution, ensuring exceptional customer experience.
- Establish and maintain positive working relationships with agents, underwriters, and other internal teams.
Required Skills & Qualifications:
- Active Property & Casualty Insurance License required; must be able to obtain licensing in all 50 states.
- Strong knowledge of commercial lines insurance products and underwriting principles.
- Exceptional communication skills, both verbal and written.
- High attention to detail with strong organizational and time management abilities.
- Proficient in agency management systems such as EZLynx and policy administration platforms.
- Ability to multitask and prioritize work in a dynamic, fast-paced environment.
Education & Experience:
- Associate or bachelor’s degree preferred.
- 3–5 years of experience servicing or underwriting commercial property & casualty insurance policies.
- Bilingual Spanish or Mandarin
- Prior experience in an agency or carrier environment with demonstrated customer service skills.
- Call center or high-volume client service experience is a strong plus.
Work Environment & Physical Requirements:
- Remote work schedule with flexibility required to support extended business hours (up to 8:00 PM ET).
- Prolonged periods of sitting and computer use.
- Occasional lifting up to 10 lbs.
- Ability to speak clearly over the phone and manage multiple systems simultaneously.
Disclaimer:
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Responsibilities may change or be assigned at any time with or without notice.
Why join the FOCUS Team?
The FOCUS Difference:
- Medical, Dental, Vision, Life, Pet; Flexible Spending Account
- Competitive Salaries
- 401K Match
- Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
- Short and Long-Term Disability
- Employee Support Programs, Including Mental Health
- Tuition Reimbursement
- Matching Charitable Gift Program
- Lucrative Referral Program
- Commuter Benefits
- Flexibility: Remote and Hybrid Opportunities Available
This position is not able to be performed in California, Colorado, New York or Washington.
EEO
Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at
[email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.