Strategic Account Manager

Our client streamlines the transition to zero-emission vehicles with intelligent software solutions that enable agencies to plan and manage fleets with a simplified, data-driven approach. Their platform offers robust energy modeling capabilities that help fleet operators make informed decisions about electrifying depots, optimizing charging schedules, and reducing the cost of transitioning to zero emissions. They are part of a global leader in planning, procurement, implementation and operations software for zero-emission fleets and infrastructure. Founded in 2016 in Sydney, Australia, the company has expanded to serve over 200 complex fleets, with offices in the US, Canada, and UK.They've recently secured $15M USD in funding and are excited to build their team!

Own and grow strategic client relationships to maximize customer value, satisfaction, and expansion. Act as the primary relationship owner for key enterprise clients, orchestrating internal resources (delivery, product, sales) to ensure commercial success and long-term partnership growth.

• Build strategic relationships with top 5 enterprise clients : Named account plans, regular executive check-ins, relationship mapping completed
• Coordinate internal teams for account delivery excellence : Take ownership of accounts, 90%+ CSAT on owned accounts; documented internal coordination plans;
• Drive expansion revenue across accounts : $[Target] expansion ARR; X% NRR achieved in strategic accounts
• Support product alignment and roadmap input : Quarterly product feedback loops delivered to PM team from strategic accounts
• Actively monitor and report on account health : Up-to-date risk/renewal tracking; retention forecasting accuracy >90%

• Enterprise EQ Comfortable working with public agencies, utilities, and commercial clients in politically sensitive, budget-conscious environments.

• Strategic Coordination Can align consulting, customer success, product, customer support and sales resources around a unified customer plan.

• Commercial Acumen Able to spot growth triggers, understand procurement patterns, and propose new work confidently.

• Technical Fluency Conversant in EV infrastructure, charge management, and software delivery; able to bridge technical and commercial.

• Orchestration Skill Knows when to bring in a product manager, a consultant, or escalate to executive support.

• Growth Orientation Goes beyond retention drives engagement deeper across products and services.

• Communication & Reporting Clear, proactive, and confident with clients and internal teams.

Must-Haves:

1. 5+ years in enterprise account management, consulting, or customer success.

2. Technical background with commercial acumen (EV, energy, or SaaS preferred).

3. Proven cross-functional coordination (sales, CS, product, delivery).

4. Track record of growing accounts and building trust with executives.

5. Clear communicator with strong reporting skills.

6. EV/energy infrastructure or adjacent industry experience.

Nice-to-Haves:

• Passion for sustainability/decarbonization.

• Comfort with global clients and time zones.

• Adaptability in high-growth, resource-constrained environments.

• Transparent, honest, and collaborative

• Strong sense of ownership without ego

• Curiosity and resilience in scaling environments

• Mission-aligned with our clients vision for decarbonizing transportation

• Operates well in high-growth, resource-constrained settings

• HubSpot, ClickUp, customer health dashboards, proposal templates.

• Support from Delivery, Consulting, Product, and BD teams