Join the blithequark Team: Empowering People and Businesses through Innovative Customer Insights
At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. When you join our team, you'll become part of a dynamic and inclusive environment where you'll learn, grow, and create a meaningful career journey. We're dedicated to providing the world's best customer experience, and we're looking for talented individuals to help us lead the way.
About the Role: Senior Manager, Customer and Brand Strategic Insights
As the Senior Manager of Customer and Brand Strategic Insights within the Global Brand Strategy and Insights (GBSI) Measurement Insights team at blithequark, you'll act as a strategic consultant, leveraging primary and secondary research sources to identify opportunities to deepen loyalty, guide brand strategy, and fuel growth for our Consumer, Global Commercial, and International card and banking Members. You'll play a critical role in driving business results by providing actionable insights that inform decision-making and investment strategies.
Primary Responsibilities:
- Measuring customer satisfaction (e.g., NPS, OSAT) in the context of product and brand experiences, linking results to demonstrable business outcomes, and enabling a system to close the customer feedback and retention loop.
- Expanding the enterprise customer knowledge base by complementing proprietary data and insights with reporting of publicly issued, syndicated data.
- Commissioning custom research and analyses to inform business opportunities to maximize efficiency and growth among strategic customer and business segments, improve customer experiences, and deepen loyalty.
- Partnering closely with Strategy and Planning partners to deliver powerful customer insights that help inform decision-making and investment strategies.
- Managing research agency partners and workflow to ensure quality and accuracy, cost efficiency, and timely completion of deliverables.
- Contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches.
Qualifications: The Ideal Candidate
A qualified candidate for this role will possess a unique blend of skills, experience, and personal qualities that enable them to excel as a strategic consultant and leader. The ideal candidate will have:
- A Bachelor's degree plus a minimum of 7 years of experience in consumer insights or market research-related roles.
- Hands-on experience in quantitative, qualitative, and experimental research methods, with the ability to design and lead execution of research from the ground up.
- Strong research report writing, presentation, and storytelling skills, with the ability to translate research findings into compelling and actionable recommendations for the business.
- Excellent leadership behaviors, including a can-do attitude, flexibility in the face of changing priorities, and effective communication skills.
- Strong skills in software required to analyze data and produce reports (Excel, PowerPoint).
- Comfort with utilizing and interpreting statistical methods of data analyses (significance testing, cluster/segmentation analysis, regressions/driver modeling, etc.).
Preferred Qualifications:
- A mix of research vendor/agency and client-side experience.
- Marketing or market research-related post-graduate degree.
- Experience managing customer sentiment measurement programs or large-scale global tracking studies (NPS, OSAT).
- Experience with data visualization software (Qualtrics, Tableau).
What We Offer: Career Growth, Benefits, and a Dynamic Work Environment
At blithequark, we're committed to supporting the holistic well-being of our colleagues and their loved ones. We offer a range of benefits and programs that prioritize physical, financial, and mental health, including:
- Competitive base salaries.
- Bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
- Access to blithequark Marketing U, a unique learning and development program built for marketers, by marketers.
Our Culture: Inclusive, Dynamic, and Supportive
At blithequark, we're proud of our inclusive and dynamic culture. We believe in preserving the important aspects of our unique in-person culture while providing greater flexibility to colleagues through our enterprise working model, blithequark Flex. Depending on the role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.
Equal Opportunity Employer
blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Join Us: Take the First Step towards a Rewarding Career
If you're a motivated and talented professional looking to drive business growth through data-driven insights, we encourage you to apply for this exciting opportunity. As a Senior Manager, Customer and Brand Strategic Insights at blithequark, you'll be part of a dynamic team that is shaping the future of customer experience. Apply now and take the first step towards a rewarding career with a global leader in the industry.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
Employment eligibility to work with blithequark in the U.S. is required as the company will not pursue visa sponsorship for this position.
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