Note: The job is a remote job and is open to candidates in USA. Clover Health is a company that delivers proactive support and care to its members through innovative healthcare services. The Patient Enrollment Specialist serves as a trusted advocate for patients, guiding them through the enrollment process for home-based care services while ensuring they are fully informed and supported.
Responsibilities
- Initiate outreach to patients and caregivers to explain the benefits of home-based care services—including clinical, emotional, and logistical advantages
- Build rapport with hesitant or uncertain patients; address objections, answer questions, and provide personalized support to encourage enrollment
- Use motivational interviewing techniques and empathy-driven communication to support patients through their decision-making process
- Review and respond to incoming referrals; conduct proactive outreach to eligible patients in a timely manner
- Guide patients through the enrollment process from start to finish—including eligibility verification, paperwork completion, and consent collection
- Coordinate closely with care teams, discharge planners, physicians, and social workers to ensure timely communication and continuity of care
- Reconnect with undecided patients to reassess readiness and continue relationship-building until a decision is reached
- Maintain accurate records of outreach efforts, patient concerns, and enrollment status in EMR systems
Skills
- High school diploma or equivalent required
- 1–3 years of experience in healthcare outreach, patient education, admissions, or other patient-focused position
- Strong verbal and written communication skills with a persuasive, empathetic approach
- Ability to clearly communicate medical and logistical information in patient-friendly language
- Confidence in handling objections and navigating sensitive conversations
- Passion for helping vulnerable or underserved populations access care
- Associate or bachelor's degree in healthcare, communications, social work, or a related field
- Prior work in home health, hospice, managed care, or chronic condition programs
- Comfortable working with EMR systems, Athena
- Familiarity with motivational interviewing or patient-centered communication techniques
- Bilingual abilities (especially Spanish)
Benefits
- 401k matching
- Comprehensive medical, dental, and vision coverage
- No-Meeting Fridays
- Monthly company holidays
- Access to mental health resources
- Generous flexible time-off policy
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Paid parental leave for all new parents
Company Overview
Clover is a healthcare technology company helping members live their healthiest lives with its Medicare Advantage plans. It was founded in 2014, and is headquartered in Nashville, Tennessee, USA, with a workforce of 501-1000 employees. Its website is http://cloverhealth.com.
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