Company Overview – UnitedHealth Group & UnitedHealthcare
UnitedHealth Group (UHG) is one of the world’s leading health and well‑being platforms, serving more than 250 million people across 130 countries. UnitedHealthcare, the health‑benefits arm of UHG, is dedicated to simplifying the health‑care experience, creating healthier communities, and removing barriers to quality care. By joining our team you become part of a mission‑driven organization that is shaping the future of health insurance, promoting equity, and delivering innovative solutions that improve lives every day.
Why This Opportunity Stands Out
We are actively expanding our Medicare sales force in the De Pere, Wisconsin region, and we are looking for dynamic, customer‑focused professionals who thrive in a fast‑paced, inbound‑call environment. This position offers a unique blend of remote work flexibility, competitive compensation, and a clear pathway for career advancement within a supportive, inclusive culture.
- Hybrid‑Remote Model: After an initial on‑site training period, you can work from home up to three days per week, allowing you to balance professional goals with personal commitments.
- Performance‑Based Earnings: A solid base salary plus monthly sales incentives, with average annual earnings ranging from $50 K to $65 K.
- Sign‑On Bonus: Up to $3 000 for external candidates, paid after successful onboarding.
- Professional Development: Full sponsorship for state insurance licensing, ongoing education reimbursement, and structured career ladders.
- Comprehensive Benefits Package: Health, dental, vision, life, AD&D, 401(k) match, employee stock purchase plan, and a range of voluntary benefits.
Role Overview – Medicare Sales Agent (Remote – De Pere, WI)
As a Medicare Sales Agent, you will serve as a trusted advisor to prospective members, guiding them through the complexities of Medicare options, supplemental plans, and employer‑group retiree benefits. You will engage inbound callers, assess their unique health‑care needs, and match them with the most appropriate coverage solutions. Your performance will directly impact the health and financial security of seniors across the region, while also contributing to UnitedHealthcare’s strategic growth objectives.
Core Responsibilities
- Inbound Call Management: Answer incoming calls from prospective Medicare members, quickly determine the nature of their inquiry, and pivot the conversation toward qualification and conversion.
- Needs Assessment & Consultation: Conduct thorough, empathetic needs analyses, explain the differences between Medicare Advantage, Part D, supplemental policies, and employer‑group retiree options, and help members select the best‑fit solution.
- Application Processing: Guide members through the enrollment application process over the phone, ensuring compliance with all product requirements, documentation standards, and regulatory guidelines.
- Follow‑Up & Relationship Building: Perform timely follow‑up calls to address outstanding questions, provide additional product information, and nurture long‑term relationships that foster renewal and cross‑sell opportunities.
- Multi‑System Navigation: Efficiently operate multiple internal platforms (CRM, eligibility verification, underwriting tools) while maintaining accurate records and delivering a seamless customer experience.
- Performance Targets: Meet or exceed weekly and monthly sales quotas, attendance standards, and customer satisfaction scores as defined by UnitedHealthcare.
- Licensure & Certification Maintenance: Obtain required state insurance licenses within 30 days of hire, maintain active appointments and annual product certifications throughout employment.
- Team Collaboration: Share best practices, participate in regular training sessions, and contribute to a culture of continuous improvement.
Essential Qualifications
- High‑school diploma or GED required; a college degree or equivalent experience is a plus.
- Minimum of 4 years of proven customer‑service or sales experience, preferably in insurance, health‑care, or a related field.
- Ability to obtain all state insurance licenses within 30 days of hire (the company will fund and support the licensing process).
- Strong verbal communication skills, active listening, and a genuine desire to help seniors navigate complex health‑care decisions.
- Residency within a commutable distance to UnitedHealthcare’s Innovation Court campus in De Pere, WI (approximately a 30‑minute drive).
- Flexibility to work rotating shifts, including occasional weekend coverage, and the ability to adapt schedule during peak enrollment periods.
Preferred Qualifications
- Prior experience selling Medicare, health‑insurance, or related financial products.
- Proficiency with Windows‑based PC applications, CRM software, and the ability to quickly master new technology platforms.
- Demonstrated capability to tailor communication style to a wide variety of caller personalities and cultural backgrounds.
- Experience working in a remote or hybrid environment and familiarity with best practices for virtual collaboration.
- Commitment to UnitedHealth Group’s Telecommuter Policy and the organization’s drug‑free workplace standards.
Key Skills & Competencies for Success
- Customer‑Centric Mindset: Prioritize member needs, maintain empathy, and deliver solutions that improve health outcomes.
- Analytical Ability: Quickly evaluate eligibility criteria, compare plan features, and recommend the most suitable options.
- Sales Acumen: Persuasive yet ethical selling techniques, objection handling, and closing strategies.
- Detail Orientation: Accurate data entry, compliance with licensing requirements, and meticulous documentation.
- Time Management: Prioritize inbound calls, follow‑up tasks, and personal development activities without sacrificing quality.
- Adaptability: Thrive in a dynamic environment with evolving product portfolios, regulatory changes, and seasonal enrollment cycles.
Compensation & Benefits Overview
UnitedHealthcare values the contributions of its sales professionals and offers a rewards structure that reflects performance, expertise, and dedication.
- Base Salary: Competitive fixed compensation providing financial stability.
- Monthly Sales Incentive: Commission‑based earnings tied directly to individual sales productivity.
- Average Total Compensation: $50 K – $65 K annually, with high performers regularly exceeding the top of this range.
- Sign‑On Bonus: Up to $3 000 for qualifying external candidates (internal candidates are not eligible).
- Paid Time Off: 15 days of accrued PTO in the first year plus eight paid holidays.
- Health & Wellness: Medical plan choices, Health Spending Account (HSA), Health Savings Account (HSA), dental, vision, life, AD&D, short‑term and long‑term disability coverage.
- Retirement & Equity: 401(k) plan with employer match, Employee Stock Purchase Plan (ESPP).
- Learning & Development: Education reimbursement, tuition assistance, and continuous training programs.
- Additional Perks: Employee discounts, referral bonuses, voluntary benefits (pet insurance, legal insurance, long‑term care), and an Employee Assistance Program (EAP) for personal support.
Career Growth & Learning Pathways
UnitedHealthcare invests heavily in the professional advancement of its sales force. As a Medicare Sales Agent you will have access to a well‑defined career ladder that can lead to senior sales leadership, specialist product roles, or cross‑functional positions such as training, quality assurance, and operations management. The organization also encourages internal mobility, offering mentorship programs, leadership development workshops, and industry‑wide networking events. Your success is measured not only by sales numbers but also by the depth of knowledge you build, the relationships you nurture, and the impact you make on the health‑care journeys of millions.
Work Environment & Culture
UnitedHealth Group fosters an inclusive, respectful, and collaborative workplace where diverse perspectives are celebrated. Our culture is anchored in four core pillars:
- Integrity: Ethical conduct and transparency guide every interaction.
- Compassion: We genuinely care for our members, teammates, and the communities we serve.
- Innovation: Continuous improvement and forward‑thinking solutions drive our business.
- Inclusion: All employees, regardless of background, gender, sexual orientation, age, or ability, are empowered to thrive.
Our hybrid‑remote model provides a healthy work‑life balance, while our on‑site training facilities in De Pere offer a vibrant community space for learning, mentorship, and team building. The organization also implements robust health and safety protocols, a drug‑free workplace policy, and a commitment to environmental stewardship.
Application Process – How to Move Forward
Ready to become a key driver of health‑care excellence? Follow these simple steps:
- Submit Your Application: Click the “” button below and provide your updated resume, a concise cover letter outlining your relevant experience, and any supporting certifications.
- Initial Screening: Our recruiting team will review your materials and contact you for a brief phone interview to assess fit and discuss next steps.
- Assessment & Interview: You will complete a situational judgment assessment followed by a virtual interview with a hiring manager and a senior sales leader.
- Offer & Onboarding: Successful candidates receive a formal offer, a detailed onboarding schedule, and enrollment in the state licensing program.
- Training Launch: Participate in a 6‑10‑week intensive training curriculum at our Innovation Court campus, culminating in a performance‑gated “nesting” period before you transition to hybrid remote work.
Take the Next Step Today
If you are motivated, people‑oriented, and eager to shape the future of Medicare coverage, we want to hear from you. Apply now and start a rewarding journey that blends meaningful impact with personal growth.
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