Note: The job is a remote job and is open to candidates in USA. Premise Health is the nation’s leading provider of comprehensive biometric health screening services. The Bilingual Customer Service Coordinator will field in-bound calls from customers, assisting them with inquiries regarding services and website navigation.
Responsibilities
- Determines requirements by working with customers
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Maintains call center database by entering information
- Keeps equipment operational by following established procedures; reporting malfunctions
- Updates job knowledge by participating in educational opportunities
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- May require other duties as assigned
Skills
- High School Diploma or equivalent
- Minimum of one year of Customer Service or Call Center experience
- Bilingual Spanish is a must!
- Excellent written and oral communication skills
- Ability to work in a structured environment and adhere to regulatory and compliance requirements
- Strong interpersonal skills; professional, courteous, friendly, and empathetic
- Strong problem-solving skills, analytical skills, and detail-oriented
- Ability to positively adjust to a rapidly changing environment
- Proficiency with MS Word, Excel and Outlook
- PC literacy is also required (experience using Windows based applications preferred)
- Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion
Benefits
- Medical
- Dental
- Vision
- Life and disability insurance
- A 401(k) program with company match
- Paid holidays and vacation time
- A company-sponsored wellness program
- EAP
- Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents
Company Overview
- Premise Health offers online health programs for organizations. It was founded in 2010, and is headquartered in Brentwood, Tennessee, USA, with a workforce of 5001-10000 employees. Its website is https://www.premisehealth.com.