Job Description:
• Own the production of retention initiatives by project-managing, building, and scheduling email campaigns and automated flows in the ESP
• Maintain monthly content calendars, write error-free on-brand copy, and run thorough QA across logic and assets
• Coordinate with design to translate briefs into on-time campaign deliverables
• Partner with account/strategy to support Email & SMS services, contribute to revenue-oriented retention plans, and assist with reporting
• Create segmentation and workflow structures that keep programs accurate, discoverable, and performance-ready.
Requirements:
• 2+ years in retention marketing (email/SMS/loyalty) with hands-on execution.
• ESP experience (Klaviyo required); comfort with WYSIWYG template editors.
• HTML experience preferred (not required).
• Shopify experience preferred and familiarity with apps such as Yotpo, Loyalty Lion, JustUno, or Privy.
• SMS experience preferred (Klaviyo, Postscript, or Attentive).
• Strong content writing skills with the ability to adapt tone and style.
• Understanding of email analytics and the ability to derive insights.
• Ability to distinguish and deploy campaigns vs. flows/automations effectively.
• Ability to create segmented lists aligned to strategy.
Benefits:
• Competitive salary in USD
• Remote-first flexibility. Work from anywhere.
• A monthly flexible benefits budget, in addition to your salary.
• PTO and paid U.S. holidays