Evergreen Real Estate Group is seeking a Relocation Specialist to manage and coordinate resident relocation activities across multiple project sites. The role requires strong organizational and communication skills to assist residents throughout the relocation process while ensuring compliance with applicable regulations.
Responsibilities
- Conduct resident assessments and surveys to understand relocation needs and preferences
- Take inventory of tenant belongings and furniture, including documenting large items, infestation issues, clutter, or hoarding concerns
- Provide relocation counseling and assistance in accordance with applicable federal, state, and local regulations
- Notify residents of relocation timelines and provide ongoing support throughout the moving process
- Conduct follow-up check-ins with residents leading up to scheduled move dates
- Assist with site setup activities and identify vendors including movers, cleaners, and pest control companies
- Schedule, coordinate, and supervise moving activities and related services
- Conduct pre-inspections of relocation units to ensure they meet safety and habitability standards before occupancy
- Coordinate with construction teams, property management, development teams, and contractors to ensure relocation timelines are met
- Facilitate resident and community meetings regarding relocation processes, rights, and benefits
- Distribute relocation notices and maintain proof of resident receipt as required
- Act as liaison between residents, property management, construction teams, and clients
- Interface with residents’ families, social service providers, or other support resources when necessary
- Maintain accurate relocation files, documentation, and database records
- Track relocation progress and maintain data reporting systems
- Prepare weekly and monthly relocation reports for management and project stakeholders
- Develop agendas and record minutes for relocation meetings and distribute within 48 hours
- Provide packing materials, tips, demonstrations, and moving assistance to residents
- Assist with utility disconnections, reconnections, and address changes when needed
- Ensure residents vacate units per relocation schedules and that units are properly secured after move-out
- Document and assist in resolving claims related to property damage or loss during relocation
Skills
- Bachelor's degree preferred
- Experience in relocation services, property management, social services, customer service, or a related field preferred
- Experience working with diverse populations and community-based programs is highly desirable
- Travel to and from project sites is expected
- Occasional airline travel may be required
- Occasional weekend work may be required depending on project needs
- Ability to work independently in a remote/field-based environment
- Willingness to participate in community meetings and resident engagement activities
- Valid driver's license
- Strong interpersonal and customer service skills
- Excellent written and verbal communication abilities
- Ability to work with diverse populations and multiple stakeholder groups
- Strong organizational and multitasking skills
- Ability to prioritize responsibilities and work under tight deadlines
- Problem-solving and conflict resolution skills
- High attention to detail and documentation accuracy
- Frequent walking across multiple properties and job sites
- Ability to climb stairs and navigate residential buildings without elevators
- Lifting and carrying boxes or supplies up to 50 pounds
- Standing or walking for extended periods
- Working outdoors and in varying weather conditions when visiting sites
Company Overview
- Evergreen Real Estate Group is a real estate company that develops home communities for people of all income levels and life stages. It was founded in 1999, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://www.evergreenreg.com/.