Independent Health is looking for a Patient Servicing Representative to assist in various pharmacy operations. The role focuses on making outbound calls to patients to set up medication deliveries and providing high-quality customer service support.
Responsibilities
- Through outbound calls, reach out to patients at the assigned timeframe to set up delivery for a patient’s medication
- Maintain accuracy in recording information from patient at each fill and triaging to pharmacist for intervention based on responses to meet accreditation requirements. This includes but is not limited to day supply on hand, effectiveness, adverse events, and any new medications/allergies
- Accuracy in date, time, delivery address, and delivery method for delivery set up
- Maintaining a high level of customer service to patients and appropriate follow ups if applicable
- Additional tasks include are but not limited to billing of orders, taking incoming calls during high call volume and assisting patients with inquiries during these calls and assistance with digital engagement (i.e.: process orders from web portal)
- Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement
- Must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist
Skills
- High school diploma or GED required
- One (1) year of experience working in a customer service-related position or call center
- Effective oral and written communication skills and an aptitude for working with other health care professionals
- Ability to lift a minimum of 5lbs
- Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive
Benefits
- Scorecard incentive
- Full range of benefits
- Generous paid time off
Company Overview
- As one of Western New York's first HMOs, Independent Health covers approximately 355,000 people here and across the country with more than 100 plans, services and products. It was founded in 1980, and is headquartered in Williamsville, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://www.independenthealth.com.