Join the Rotech Team as a Patient Care Customer Service Representative
We're seeking a compassionate and detail-oriented individual to join our team as a Patient Care Customer Service Representative, working remotely in the evenings and weekends! As a leader in the healthcare industry, Rotech Healthcare Inc. provides high-quality medical products and services to patients across the United States. We're committed to empowering patients to manage their health and treatment at home, and we're looking for a dedicated professional to join our Sleep Central team.
About Rotech Healthcare Inc.
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. With hundreds of locations across 45 states, we're dedicated to delivering exceptional customer care and support to our patients. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Overview and Responsibilities
Summary
We're seeking a Patient Care Customer Service Representative to join our Sleep Central team, working remotely from home. As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner.
Key Responsibilities:
- Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete and perform other duties as assigned
Requirements and Qualifications
Essential Qualifications:
- High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
Preferred Qualifications:
- Previous experience in a call center or customer service environment
- Familiarity with medical terminology and healthcare industry
- Excellent communication and problem-solving skills
Skills and Competencies:
- Effectively communicate in English, both orally and in writing
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-tasking and attention to detail
- Accurate simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
Work Environment and Benefits
Work Environment:
- 100% remote work from home, day one of employment
- Must live in the US and within 60 miles of any Rotech location
- Work five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time
Benefits:
- Competitive salary of $16 per hour, plus a quarterly bonus opportunity
- 401(k) plan
- Medical, dental, and vision insurance
- Life insurance and disability insurance
- Generous paid time off and paid holidays
- Overtime pay for non-exempt hourly positions
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
Career Growth Opportunities and Learning Benefits
At Rotech, we're committed to the growth and development of our employees. As a Patient Care Customer Service Representative, you'll have opportunities to:
- Develop your skills and knowledge in a dynamic and supportive environment
- Advance your career within the company
- Participate in training and development programs
- Collaborate with a team of dedicated professionals
Why Join Rotech?
By joining Rotech, you'll become part of a team that's dedicated to making a positive impact on patients' lives. We're committed to:
- Delivering exceptional customer care and support
- Empowering patients to manage their health and treatment at home
- Providing high-quality medical products and services
- Fostering a culture of compassion, empathy, and respect
How to Apply
If you're a motivated and compassionate individual who's passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity. Please submit your resume and let's discuss how you can become a vital part of our success story.
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Equal Opportunity Employer
Rotech Healthcare Inc. is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment.
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