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Role Description
Under general direction, this position is responsible for obtaining pre-certifications and pre-authorizations for procedures and medications, and could include scheduling appointments for outpatient testing with other providers, coordinates patient appointments/orders.
• Obtain timely prior authorization or pre-determinations from all insurances, to include commercial plans, Medicaid, and Medicare Advantage plans, following the company's established policies and protocols.
• Select accurate and pertinent medical records from patients' charts from client's EMR.
• Obtain demographic information and verify insurance information.
• Provide all required clinical information to insurance companies necessary to facilitate the authorization process.
• Perform complete documentation (within company software or client's EMR) on all prior authorizations follow-ups and determinations appropriately and in a timely manner.
• Maintain and update internal listing of insurance carriers that require authorization, their processes, and phone and fax numbers.
• Maintain the strictest confidentiality in accordance with HIPAA regulations and clinic requirements.
Qualifications
• High School Diploma or GED as a basic qualification
• Proficiency in processing prior authorizations, with at least 5+ years of experience
• Minimum of 2 years calling and communication with insurance companies via phone
• Familiarity with medical terminology
• Strong teamwork capabilities, self-motivation, and reliability
• Basic computer literacy
• Reliable, must have the ability to work well in a team setting, and be a self-starter
Requirements
• Experience processing PAs for acute hospital outpatient ancillary services
• Experience training and working remotely
Benefits
• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Paid Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.