Join Our Team: Field Service Technician
Empower Your Career with a Leader in Entertainment Lighting
About Barbizon Lighting Company:
Barbizon Lighting is not just a company; it's a beacon in the entertainment lighting industry, illuminating the path for theatre, television, film, education, and themed environments for over 75 years. As the foremost supplier of entertainment lighting, rigging, drapery, expendables, and theatrical systems integration, we pride ourselves on blending the resourcefulness of a large international corporation with the personalized touch of a small business. Located in Atlanta we're inviting you to become a part of our legacy and contribute to our bright future.
Service Division
Your Role:
The Field Service Technician provides technical service and support to Customers, Barbizon Atlanta Systems Division and Vendors.
Responsibilities include:
• Provide support and troubleshooting to customers, both on-site and remotely via phone or electronic messaging
• Support and collaborate with internal team members and external stakeholders as required to maintain high levels of customer satisfaction
• Read, interpret and understand wiring diagrams and construction documents
• Collaborate with colleagues, contractors and users to build, startup and maintain new lighting control systems
• Troubleshoot existing lighting control systems for regular maintenance and repair
• Evaluate existing systems and document ongoing needs to create service and maintenance recommendations
• Respond to emergency repair calls during and after business hours
• Perform service, maintenance and repairs on equipment and systems in-house or in the field, as needed
• Maintain organization of customer service files and data
• Assemble and configure lighting control equipment racks, fixtures and accessories
• Understand, install and configure system software
• Design graphical user interfaces for front end theatrical and architectural controllers
• Provide training on operation and maintenance of lighting controls equipment and systems to new and existing customers and colleagues
• Create field and in-house reports and other documentation as required; provide accurate reporting on service-related activities to Project Management, Technical Services Manager
• Document necessary billing details for repairs and technical services
• Secure and return completed startup and training documentation for each new system
• Keep updated and informed of new products and system operational software
• Attend online and in-person factory training courses with appropriate frequency to maintain necessary technical support certifications and keep updated and informed of new products and system operational software
• Setup, connect and operate equipment for in-house and in-field demonstrations
Required skills include:
• Basic Electrical Knowledge, including knowledge of high voltage safety
• Knowledge of entertainment dimming and control systems
• Working knowledge of stage and film lighting fixtures, controls and accessories, along with their typical usage in the field
• Understanding of current lighting technology, including network and control protocols (DMX, RDM, SACN, 0-10 analog, etc.) a plus
• Self-motivated while being able to collaborate with others and follow direction
• High level of organizational ability and attention to detail
• Ability to prioritize and work well within time constraints
• High proficiency troubleshooting skills
• Exceptional verbal and written communication skills
• Intermediate to advanced computer skills; familiarity with Microsoft Office, Windows environment
• Willingness and availability for overnight travel
• Strong technical understanding of current lighting technology
• Good understanding of personal limitations
• Ability to work well with installers and end-users of all skill levels
Qualifications & Experience:
• Background and practical experience in technical aspects of entertainment and architectural lighting systems
• Technical Entertainment degree in Theatrical, Film or Broadcast fields, or comparable work experience or equivalent Technical School or Military training
• Valid driver’s license and personal transportation
Why Barbizon?
Embark on a career journey with Barbizon, and you'll find more than just a job. You'll discover a place where your contributions matter, a team that values your voice, and opportunities for personal and professional growth. We celebrate diversity, encourage innovation, and strive for excellence in everything we do.
Join us at Barbizon Lighting Company, where your passion for lighting will illuminate the world. Apply now and shine with us!
The salary range for a Field Service Technician at Barbizon Lighting’s Atlanta location is currently $55,000 to $65,000 per annum, depending upon experience. Please be aware, extensive industry experience or specific skills that fully match, or exceed what is required, may in fact increase this range. We strongly encourage all to apply.
In addition to the base pay listed here, Barbizon offers a generous compensation package including medical, dental, life insurance, long-term disability, profit share, and a matching 401k Plan at no cost to the employee. The Company fully funds Barbizon’s healthcare benefits for all full-time employees and dependents.
Barbizon also offers a host of voluntary ancillary benefits that include affordable vision, pet insurance, additional life insurance, Flexible Spending Plan, Pre-tax commuter benefits, and Benefits VIP, a dedicated advocacy group that can help employees and their family members resolve benefits issues.
Barbizon offers fully paid vacation, sick/safe time, and an additional ten paid holidays.
Barbizon Lighting Company’s largest shareholder is our employee group, which currently owns 51% of the company via an Employee Stock Ownership Plan (“ESOP”). An ESOP is a qualified retirement plan that extends beneficial ownership of the business to its employees, at no cost to the plan participant.
Equal Employment Opportunity/Affirmative Action Policy
Barbizon Lighting provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
As an equal opportunity employer, we are committed to a diverse workforce. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title 1 of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Barbizon Lighting’s Corporate HR Department at 643 11th Avenue, New York, NY 10036.