Microsoft is on a mission to empower every person and organization on the planet to achieve more. As a leader in the tech industry, we're committed to delivering industry-leading products and services that make a real difference in people's lives. Our Customer Experience & Success (CE&S) organization is at the forefront of this mission, driving the strategy, design, and implementation of our end-to-end customer experience.
We're now seeking an experienced Supportability Program Manager to join our Customer Service & Support (CSS) organization, specifically in the Security, Compliance, Identity, and Management (SCIM) team. As a Supportability Program Manager, you will play a critical role in identifying and driving product and support experience improvements, leveraging data-driven insights to inform your decisions.
As a Supportability Program Manager in the SCIM team, you will work closely with Engineering and Support teams to analyze customer issues, identify trends, and develop data-driven insights that drive product and support experience improvements. Your scope will include data analysis, dashboard creation, product taxonomy oversight, issue tracking, and collaboration with stakeholders to drive mitigation efforts.
To succeed in this role, you'll need a strong background in technical customer support, business intelligence, and data analysis. Here are the essential qualifications:
Preferred qualifications include:
As a Supportability Program Manager at Microsoft, you'll enjoy a competitive salary and benefits package, as well as opportunities for career growth and development. Our typical base pay range for this role is USD $103,800 - $200,300 per year, although this may vary depending on your location and experience.
You'll also be part of a dynamic and inclusive work environment that values respect, integrity, and accountability. Our company culture is centered around empowering employees to achieve their full potential, and we offer a range of benefits and perks to support your well-being and success.
At Microsoft, we're committed to helping our employees grow and develop their skills. As a Supportability Program Manager, you'll have opportunities to:
We're a remote-friendly organization, and this role can be performed from anywhere. Our company culture is built around flexibility, inclusivity, and collaboration, and we prioritize employee well-being and work-life balance.
We're committed to creating a culture of inclusion where everyone can thrive at work and beyond. Our employees come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
If you're a motivated and experienced professional looking to drive customer success in Microsoft Security & Compliance products, we want to hear from you. Please submit your application by May 29, 2024, to be considered for this role.
Microsoft is an equal opportunity employer, and we welcome applications from diverse candidates. We consider qualified applicants regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance or a reasonable accommodation during the application or recruiting process, please don't hesitate to reach out.
Join us in revolutionizing the customer experience and empowering every person and organization on the planet to achieve more.
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