Introduction to Teleperformance USA
Imagine being part of a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At Teleperformance USA, we are committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
About the Role
We are seeking an experienced and skilled Social Media Content Moderator to join our team in Port Saint Lucie, Florida. As a Social Media Content Moderator, you will be responsible for moderating user-generated content on our clients' platforms, reviewing strong graphic images, videos, and/or written content to ensure that the content meets the community guidelines and escalating any content that violates the parameters set. This role is key in providing a positive social experience for all users.
Key Responsibilities
- Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
- Participate in frequent refresher training to always implement correct policies
- Comply with the performance indicators or parameters defined by the specific client's operation
- Review, classify, and/or eliminate highly sensitive, potentially egregious, and/or violent content, uploaded by users, according to the parameters defined by the client
- Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
- Participate in continuous training programs established by the company for optimal development in the role
- Comply with all the orders, instructions, procedures related and complementary to the role
- Able to moderate traumatic, sensitive, and potentially violent or offensive content
- Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy, and product improvements
- Remain up to date on key workflow changes, operational guidelines, policy updates, and Community Standards
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Ability to work on-site at Port St. Lucie, Florida (this is not a work-from-home position)
- Resume and work history required
- Experience navigating internet websites, including social media, commercial websites, etc.
- Strong emotional intelligence and resilience
- Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit or violent material
- Attention to detail
- Ability to be flexible in order to meet changing business needs (days off/hours)
- Logical problem-solving skills
- Availability to work various shifts as needed
- Experienced with Windows operating systems
- Strong computer skills with the ability to use multiple windows and/or programs at the same time
- Ability to type 25 wpm
- Over 18 years of age
- High School Graduate or GED or higher (proof required to be provided)
- Predictable and reliable attendance
Preferred Qualifications
While not essential, the following qualifications are preferred:
- 6 months of customer service experience
- Proven oral and written communication skills
- Organization and work prioritization skills
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong attention to detail and ability to maintain high levels of accuracy
- Ability to work effectively in a team environment and build strong relationships with colleagues and clients
Career Growth Opportunities and Learning Benefits
At Teleperformance USA, we are committed to providing our employees with opportunities for growth and development. As a Social Media Content Moderator, you will have access to continuous training programs, career advancement opportunities, and a supportive work environment that encourages learning and development.
Work Environment and Company Culture
Our company culture is built on the principles of inclusion, diversity, and respect. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our employees are our greatest asset, and we strive to create an environment where everyone feels valued, inspired, and supported.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Paid training
- Competitive wages
- Full benefits (medical, dental, vision, 401k, and more)
- Paid time off
- Employee wellness and engagement programs
Conclusion
If you are a motivated and skilled individual who is passionate about social media and customer service, we encourage you to apply for this exciting opportunity. As a Social Media Content Moderator at Teleperformance USA, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. Don't miss out on this chance to join our team and take your career to the next level. Apply today!
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with Teleperformance USA.
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