Introduction to arenaflex and the Industry
arenaflex is on a mission to revolutionize the way we connect people and the world. As a global organization operating in multiple locations around the globe with thousands of customers and employees, we have a unique responsibility to promote and provide valuable opportunities in the places where we work, live, and fly. Our goal is to create a truly diverse and inclusive workforce that drives innovation and excellence. We believe that inclusion drives innovation and is the foundation of everything we do. Our Digital Technology team spans the globe and consists of diverse individuals working together with pioneering technology to build the best airline in the history of aviation.
Job Overview and Responsibilities
The Senior Data Analyst - IT is a data-driven leader who has a passion for data, analysis, and program execution with the willingness to dive into details, evaluate the big picture, and focus on process improvement. This role requires creating and maintaining strong relationships with key stakeholders across Digital Channels, Personalization, and Loyalty technology teams, as well as working collaboratively with a dedicated team and being a problem solver. The successful candidate will interpret data gathered from various sources, identify patterns and trends, and transform it into actionable insights that improve Operational Excellence.
- Figures out the digital performance of applications/frameworks affecting business functionality
- Understands the right questions to be asked on platform data attached to Digital Channels
- Creates streamlined and comprehensive data analysis work streams
- Areas of focus will include, but are not limited to:
- Data Visualizations
- Application performance analysis
- Error patterns, top factors contributing to errors
- Identify, design, and implement internal process improvements: recommendations for performance and greater agility
- Modeling and coding of data
- With space expertise, builds trusted data products including dashboards and reporting products to support Digital Channels, Personalization, and Loyalty leadership in making data-driven decisions on application performance
- Collaborates with US and India Data Center teams to develop dashboards
- Tracks new platform updates and application releases and cycles, and learns the current application/frameworks to navigate system performance, dive into errors, response time, service logs, define new data collection and labeling, create universal dashboards
- Communicates and presents updates to leadership, along with assembling standard presentations
Essential Qualifications
The ideal candidate will have a Bachelor's degree in Engineering, Data Science (Math, Statistics, or Economics), or a related field. We require 5+ years of experience in Data Analysis, Business Intelligence, analysis, and data engineering, with 3+ years of experience in a Fortune 500 company. The candidate should have 3+ years of experience in e-commerce platform development and experience building presentations for stakeholders and leaders. A genuine ability to create a vision, inspire the team towards that vision, and offer support to achieve it is essential.
- Four-year college degree ideally in Engineering, Data Science (Math, Statistics, or Economics)
- Engineering, Data Science, or another quantitative field (e.g., mathematics, statistics, economics, etc.)
- 5+ years in Data Analysis, Business Intelligence, analysis, and data engineering, with 3+ years in a Fortune 500 company
- 3+ years in e-commerce platform development
- Experience building presentations for stakeholders and leaders
- Ability to communicate effectively with all levels of management
Preferred Qualifications
A graduate degree in Computer Science, Aviation Management, or Operations Research is preferred. Experience with Google Data Analytics Professional Certification, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client-Side performance measurement tools (e.g., Quantum Metrics) is a plus. We also prefer candidates with 4+ years of experience in a lead role, experience with Data Dog/App D/Kibana, and experience with Enterprise monitoring systems.
- Graduate degree ideally in Computer Science, Aviation Management, or Operations Research
- Computer Science, Information Systems, Aviation Management, or related degree, Operations Research, MBA
- Google Data Analytics Professional Certification, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client-Side performance measurement tools (e.g., Quantum Metrics)
- 4+ years in a lead role
- Experience with Data Dog/App D/Kibana
- Experience with Enterprise monitoring systems
Skills and Competencies
The successful candidate will have advanced SQL skills, experience analyzing e-commerce platforms for Web, Mobile Application, Loyalty, and demonstrated expertise in handling large datasets and social databases (SQL and Non-SQL). The ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform results, and grasp key metrics/Objective Settings is essential. Strong problem-solving skills, using data to address issues, and excellent writing, communication, and presentation skills are required.
- Advanced SQL skills
- Experience analyzing e-commerce platforms for Web, Mobile Application, Loyalty
- Demonstrated expertise in handling large datasets and social databases (SQL and Non-SQL)
- Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform results
- Grasp key metrics/Objective Settings
- Strong problem-solving skills, using data to address issues
- Excellent writing, communication, and presentation skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we offer a competitive benefits package designed to keep you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to top-notch benefits like parental leave, 401k, and perks like space-available travel, arenaflex is truly a unique workplace. We provide opportunities for career growth and development, and our team is committed to helping you achieve your long-term career goals.
Work Environment and Company Culture
arenaflex is an equal opportunity employer. We initiate, employ, train, correct, and promote regardless of race, religion, diversity, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. Our company culture values inclusion, diversity, and excellence, and we strive to create a workplace where everyone feels welcome and valued.
Compensation, Perks, and Benefits
We offer a competitive salary range of $35-$40 per year, as well as a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. Our perks and benefits are designed to support your overall well-being and help you achieve a healthy work-life balance.
Conclusion
If you are a motivated and experienced data analyst looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Senior Data Analyst - IT, you will have the chance to work with a talented team of professionals who are passionate about data analysis and digital solutions. Don't miss out on this opportunity to join a dynamic and innovative company that values inclusion, diversity, and excellence. Apply now and take the first step towards a rewarding and challenging career at arenaflex!