At arenaflex, we're revolutionizing the way people experience home maintenance by connecting homeowners with vetted local professionals for services like handyman work, house cleaning, lawn care, and more. As a fast-growing franchise, we're committed to delivering exceptional customer service and support to our clients. We're now seeking multiple Sales and Customer Support Representatives to join our in-house sales team, supporting our handyman business within the arenaflex franchise system.
**Job Highlights:**
* Competitive salary
* Remote work opportunity
* Flexible schedules to accommodate different time zones
* Training and ongoing support to ensure success in the role
* Opportunity to work with a fast-growing franchise and contribute to its success
**About arenaflex:**
arenaflex is a dynamic and innovative company that's changing the face of home maintenance. We specialize in connecting customers with local professionals for a wide range of services, from handyman work to house cleaning and lawn care. As part of our franchise support, we offer an in-house sales team to assist franchisees with local sales and operations. Our mission is to provide exceptional customer service and support, ensuring that our clients receive the best possible experience.
**Job Summary:**
We're looking for experienced Sales and Customer Support Representatives to join our in-house sales team, supporting our handyman business within the arenaflex franchise system. This role is available in both full-time and part-time capacities, and we're hiring team members to cover different time zones to ensure consistent customer support across all locations. Your primary responsibility will be to ensure no call is missed, responding to all inquiries promptly and professionally.
**Key Responsibilities:**
* Answer all incoming calls promptly to ensure leads are captured and inquiries are handled professionally
* Follow up with leads quickly to convert inquiries into appointments or free quotes
* Schedule handyman service appointments and provide accurate details to customers and technicians
* Collect payments from customers after services are successfully completed
* Track leads, appointments, and payments in the CRM system (Go High Level)
* Maintain strong communication with the handyman team to ensure timely and successful job completion
* Provide regular updates to the franchise owner on lead conversion metrics and performance
**Qualifications:**
* Strong customer service and communication skills
* Experience in sales, lead follow-up, or appointment scheduling is a plus
* Highly organized with attention to detail
* Comfortable using CRM systems (experience with Go High Level is a bonus)
* Ability to multitask and prioritize effectively while remaining calm under pressure
* Self-motivated and results-driven with a focus on customer satisfaction
* Availability to work in a specific time zone (indicate your preferred time zone in your application)
**Benefits:**
* Work remotely from anywhere
* Flexible schedules to accommodate different time zones
* Training and ongoing support to ensure success in the role
* Opportunity to work with a fast-growing franchise and contribute to its success
**How to Apply:**
If you thrive in a fast-paced environment, value exceptional customer service, and are committed to answering every call, we want to hear from you! Please send your resume and a brief cover letter to [insert contact email]. Indicate whether you are applying for a full-time or part-time position and specify your preferred time zone.
**Job Types:**
* Full-time
* Part-time
**Pay:**
* $16.00 - $22.00 per hour
**Expected hours:**
* 20 - 40 per week
**Shift:**
* 4 hour shift
* 8 hour shift
**Education:**
* Bachelor's (Preferred)
**Experience:**
* Sales and Customer Support Representative: 2 years (Preferred)
**Work Location:**
* Remote
**Apply Now:**
Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now!
**Your Future Starts Here:**
At arenaflex, we're committed to providing exceptional customer service and support to our clients. We're looking for talented individuals who share our passion for delivering outstanding results and making a difference in people's lives. If you're a motivated and results-driven individual with a focus on customer satisfaction, we want to hear from you! Apply now to join our team and start your journey with arenaflex.