**Join arenaflex's dynamic team as a Part-Time Customer Service Advisor and experience the thrill of delivering exceptional customer service from the comfort of your own home.**
At arenaflex, we pride ourselves on being a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're always on the lookout for talented individuals who share our passion for delivering exceptional outcomes for our clients and the millions of people who count on them.
**About arenaflex**
arenaflex is a company that values individuality and creativity. We believe that our associates are the key to our success, and we're committed to providing a culture that fosters growth, learning, and innovation. Our team is passionate about technology and is always looking for ways to improve our services and solutions.
**Job Summary**
We're seeking an experienced Part-Time Customer Service Advisor to join our team. As a Customer Service Advisor, you'll be responsible for handling high-volume calls from customers with inquiries about their recent purchases. You'll use your problem-solving skills to find quick solutions and resolve any issues, while also providing exceptional service and helping customers feel heard.
**Responsibilities**
As a Part-Time Customer Service Advisor, you'll be responsible for:
* Handling inbound calls from customers with inquiries about their recent purchases
* Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Using your problem-solving skills to find quick solutions and resolve any issues
* Helping de-escalate frustrated customers with empathy and professionalism
* Occasionally assisting with upselling or cross-selling when appropriate and necessary
**Requirements**
To be successful in this role, you'll need:
* 18 years or older
* High School Diploma or GED
* Ability to successfully pass a criminal background check
* At least six months experience in customer service
* High-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
* Ability to accurately type at least 30 WPM
* A secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
* Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
* Work at least 16 hours per week, working no more than 29 hours per week
* Reside in one of our US hiring zones
**Preferred Qualifications**
* Experience in customer service or call centers is a plus, but not required – training will be provided!
* Strong problem-solving abilities and a knack for de-escalating upset customers
* Compassionate and patient individual with excellent communication and soft skills
* Ability to work in a high-volume, fast-paced environment
**Why Join arenaflex?**
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Bonuses: Performance-based bonus incentives to reward your hard work and success
* Supportive Team Environment: Work with people who have your back
**Compensation and Benefits**
* $17.31 per hour
* Performance-based bonus incentives
* Comprehensive training program
* Opportunities for career growth and advancement
* Flexible scheduling to accommodate your needs
**How to Apply**
If you're passionate about delivering exceptional customer service and helping customers feel heard, we want to hear from you! Apply now to join our dynamic team as a Part-Time Customer Service Advisor.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Requests**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
**Health and Safety**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.