blithequark is a leading provider of innovative solutions, offering the largest EdTech ecosystem globally, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community, enabling learners and educators to achieve their goals. We believe in the power of a diverse and inclusive workforce, and as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and company culture.
We are seeking a highly skilled and technically adept Overnight Customer Care and Technical Support Advisor to join our team. As a key member of our Student Success division, you will provide virtualized support and technology-enabled solutions to the world's most progressive institutions. Your primary responsibility will be to interact with families of students, address their concerns, and serve as a reference point for all IT-related queries at the user level.
To be successful in this role, you should possess a strong computer knowledge, including the ability to accurately type at least 25 wpm, and excellent interpersonal skills with a high degree of customer service ethic. You should be able to communicate clearly, both written and orally, with faculty, students, staff, and team members, and have the ability to walk customers through outlined problem-solving processes using our knowledge base system.
At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Care and Technical Support Advisor, you will have access to internal training programs, which will enable you to expand your knowledge and support multiple clients. You will also have the opportunity to work with a diverse range of technologies and develop your problem-solving skills, which will be essential for your career advancement.
blithequark offers a dynamic and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we are committed to making our workplace a positive and supportive environment for all employees. As a remote worker, you will be able to work from the comfort of your own home, with the flexibility to manage your schedule and workload.
The pay rate for this role is $13/hour, and we offer a range of benefits, including opportunities for career advancement, internal training programs, and a supportive work environment. We also consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function when determining compensation.
If you are a technically skilled individual with excellent problem-solving abilities and a passion for customer service, we encourage you to apply for this exciting opportunity to join our team as an Overnight Customer Care and Technical Support Advisor. At blithequark, we are committed to providing our employees with a positive and supportive work environment, opportunities for growth and development, and a range of benefits that recognize their hard work and dedication. Apply now to take the first step in your career with blithequark!
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