Introduction to American Airlines and Our Mission
At American Airlines, we are passionate about connecting people and places, fostering a culture of inclusivity, and making a difference in the lives of our customers and employees. As a leader in the aviation industry, we are committed to providing exceptional service, ensuring safety, and driving innovation. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work. If you are a motivated and talented individual looking for a challenging and rewarding career, we invite you to join our team as an IT Infrastructure Engineer.
Job Overview and Responsibilities
In this role, you will be part of our Information Technology Group, responsible for designing, implementing, and managing our IT infrastructure, including cloud-based systems and applications. Your expertise will play a critical role in ensuring the stability, security, and efficiency of our systems, enabling us to deliver exceptional service to our customers. As an IT Infrastructure Engineer, you will:
- Design and implement conventional and cloud-based infrastructure solutions based on plans from framework architects
- Provide in-depth knowledge of concepts related to server load balancing, WAS clustering, and other application scaling concepts
- Investigate and resolve middleware issues across development, testing, and production environments
- Proactively monitor local and remote data center operations and equipment, including UPSs, air conditioning, power, office security systems, and all data center processes and procedures
- Foster a culture of sharing and collaboration among the team, promoting open communication and knowledge sharing
- Stay up-to-date with systems technology best practices and evolving technologies, maintaining expertise and suggesting improvements or changes
- Support communication and response processes by responding to clients on system issues, maintenance, and system status, and advising and escalating on any delayed or significant issues
- Manage and maintain Windows Active Directory, including DNS and Group Policies
- Provide guidance to lower-level technicians and assist when and where necessary
- Travel as required, with a rotational schedule for on-call off-hours support
Requirements and Qualifications
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training
- At least 2 years of experience as a network or system administrator or engineer
- Preferred qualifications include 2+ years of experience as a network or system administrator or engineer, with advanced knowledge of IT business operations, systems requirements, and processes
- Skills and certifications in areas such as server administration, cloud technologies, DevOps, containerization, and monitoring tools are highly desirable
Skills and Competencies
To excel in this role, you will need to demonstrate:
- Advanced critical thinking and problem-solving skills, with the ability to analyze complex issues and implement solutions or workarounds
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
- Ability to thrive in a fast-paced, dynamic environment, with a strong desire to learn and grow
- Proficiency in Agile project management approaches, specifically within the infrastructure area
- Ability to work on multiple projects simultaneously, with a sharp focus on delivering high-quality results
Career Growth and Development Opportunities
At American Airlines, we are committed to helping our employees grow and develop in their careers. As an IT Infrastructure Engineer, you will have access to:
- Comprehensive training and development programs, including mentorship and coaching
- Opportunities for career advancement and professional growth, with a clear path for progression
- Cross-functional training and rotation programs, to broaden your skills and knowledge
- A culture of innovation and experimentation, with the freedom to try new approaches and solutions
Work Environment and Company Culture
Our company culture is built on a foundation of inclusivity, respect, and empathy. We believe in creating a workplace where everyone feels valued, supported, and empowered to contribute their best work. As an employee, you can expect:
- A collaborative and dynamic work environment, with a strong focus on teamwork and communication
- A culture of recognition and reward, with opportunities for bonuses, promotions, and other incentives
- A comprehensive benefits package, including medical, dental, vision, and 401(k) matching
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that reflects the diversity of our customers and communities
Compensation and Benefits
We offer a competitive salary and benefits package, including:
- Medical, dental, vision, and prescription coverage, with flexible spending accounts and other wellness programs
- 401(k) matching, with a generous employer contribution
- Comprehensive paid time off, including vacation, sick leave, and holidays
- Employee discounts on travel, hotels, and other products and services
- A range of other benefits, including employee assistance programs, pet insurance, and more
Conclusion and Call to Action
If you are a motivated and talented IT professional looking for a challenging and rewarding career, we invite you to join our team as an IT Infrastructure Engineer. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to take your career to the next level. Apply now to join our team and become a part of the American Airlines family!
Apply Now