Welcome to arenaflex: Where Your Career Journey Begins
At arenaflex, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and create a career journey that is unique and meaningful to you. With a range of benefits, programs, and flexibility that support you personally and professionally, you'll have everything you need to thrive.
About the Role: Hybrid Customer Care Professional
As a Hybrid Customer Care Professional, you will play a vital role in delivering world-class customer service to our Corporate and Small Business Card Members. Your primary responsibility will be to service inbound calls, consult with customers to understand their needs, and recommend the right arenaflex benefits or services. You will be the face of our company, providing exceptional customer care and building strong relationships with our customers.
Key Responsibilities:
- Service inbound calls while consulting Corporate and Small Business Card Members to learn about their needs and recommend the right arenaflex benefits or services.
- Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Corporate Card services.
- Continuously improve on building rapport, understanding customer needs, handling objections, and providing world-class customer service.
- Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment.
- Document necessary account information according to established policies and procedures. Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
Qualifications and Skills
To be successful in this role, you will need to have:
Essential Qualifications:
- Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
- Proven success in a customer service call center environment (two years+).
- Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment.
- Open Availability for scheduling.
- High School diploma or equivalent required. Bachelor's degree preferred; education benefits available.
Preferred Qualifications:
- Experience working in a hybrid or virtual environment.
- Knowledge of arenaflex products and services.
- Previous experience in a role that requires building strong relationships with customers.
What We Offer
At arenaflex, we are committed to supporting our colleagues' holistic well-being. We offer a range of benefits and programs that prioritize their physical, financial, and mental health, including:
- Competitive base salaries.
- Bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Career Growth and Development
At arenaflex, we are committed to helping our colleagues grow and develop in their careers. We offer a range of training and development programs, including:
- On-the-job training and coaching.
- Formal training programs.
- Mentorship opportunities.
- Career development planning and support.
Work Environment and Company Culture
At arenaflex, we are proud of our diverse and inclusive culture. We believe that everyone should feel seen, heard, and valued, and we strive to create an environment that is welcoming and supportive. Our company culture is built on a set of values that prioritize integrity, respect, and teamwork.
Compensation and Perks
The salary range for this role is $20.00 to $21.65 hourly, plus bonus and benefits. We also offer a range of perks, including flexible working arrangements, free access to on-site wellness centers, and comprehensive medical, dental, and vision benefits.
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this opportunity. At arenaflex, we are committed to backing our colleagues and providing them with the support they need to thrive. Join our team and become part of a dynamic and inclusive community that is dedicated to delivering world-class customer service.
Apply Now