Join the Future of Customer Decisioning with Our Innovative Team
We're on the hunt for a highly skilled and certified Pega CDH Developer to join our dynamic team on a 100% remote basis. As a Pega Customer Decision Hub expert, you'll play a pivotal role in designing, elaborating, and implementing business processes, strategies, and rules that drive customer engagement and loyalty. This is an exciting opportunity to work with cutting-edge technology, collaborate with cross-functional teams, and grow your career in a fast-paced and innovative environment.
About Our Company and Culture
Our company is built on a foundation of innovation, customer-centricity, and teamwork. We're passionate about harnessing the power of technology to deliver exceptional customer experiences and drive business success. Our culture is collaborative, dynamic, and supportive, with a strong emphasis on professional growth and development. As a remote team member, you'll have the flexibility to work from anywhere, while still being part of a close-knit team that's dedicated to achieving outstanding results.
Key Responsibilities
- Design, elaborate, and implement business processes, strategies, and rules using Pega CDH v8.8, including Analytical models (Adaptive, Predictive, VBD), Alert Designer, Action & Offer Management life cycle, Propensities, Scoring and Modeling (CAR and more), Customer interaction history, Profiles, Journeys, identification, and matching.
- Lead the design and implementation of class structure/hierarchy/use case design and data models to extend Pega framework(s).
- Create new treatment groups, classes, properties, and data elements within Pega.
- Evaluate the impact of change requests on logic and update design documents as necessary.
- Build and update Decisioning components (decision tables, scorecards, filters, strategy sets, switches, and ranking) and design Decisioning strategies.
- Develop custom systems integration solution components as dictated by business requirements.
- Apply design principles of decisioning strategies, Next Best Action, and Predictive analysis.
- Work with APIc (Azure) integration, file storage, and secure file transfer technologies.
- Collaborate with teams to perform deployment and code-merge activities.
- Participate in Agile methodology, preferably SAFe, to deliver solutions within structured time frames.
- Conduct hands-on testing within Pega 8.x platforms.
Essential Qualifications
- Certified Pega Decisioning Consultant (CPDC) with strong Decisioning expertise and ownership of technical solutions.
- Minimum 3 years of experience working with Pega CDH v8.8 and in leading design, elaboration, and implementation of business processes, strategies, rules, and Analytical models.
- Minimum 3 years of experience in leading class structure/hierarchy/use case design and data model to extend Pega framework(s).
- Minimum 3 years of experience in creating new treatment groups, classes, properties, data elements within Pega.
- Minimum 3 years of experience in evaluating the impact of change requests to logic and updating design documents as necessary.
- Minimum 3 years of experience in building/updating Decisioning components and designing Decisioning strategies.
- Good working experience and skills required to apply design principles of decisioning strategies, Next Best Action, and Predictive analysis.
- Minimum 3 years of experience in APIc (Azure) integration, file storage, and secure file transfer technologies.
- Experience in Agile methodology with preferred experience in SAFe methodology delivering solutions within structured time frames.
- Hands-on testing experience within Pega 8.x platforms.
- Minimum 3 years of experience in working with teams to perform deployment and code-merge activities.
- Good communication and collaborative skills and experience working with business and technology teams.
- Experience working in onshore/offshore support models collaborating with offshore teams.
- Experience working with GitHub, RTC, automation tools.
Preferred Qualifications
- Minimum 3 years of experience working with PostgreSQL, Oracle, IBM DB2, and other database types.
- 1-3 years of experience and working knowledge in SalesForce Marketing/Service cloud.
- 1-3 years of experience and working knowledge in APIc (AWS), Benz (AWS), Braze (SaaS) technologies, and authentication protocols.
- Experience in IVR Technologies like AYAYA, CISCO, Chatbot, etc.
Career Growth Opportunities and Learning Benefits
As a valued member of our team, you'll have access to:
- Professional growth and development opportunities.
- Comprehensive training and onboarding programs.
- Mentorship and coaching from experienced professionals.
- Opportunities to work on challenging projects and contribute to innovative solutions.
- Flexible work arrangements, including remote work options.
- Competitive salary and benefits package.
Work Environment and Company Culture
Our company culture is built on:
- Collaboration and teamwork.
- Innovation and creativity.
- Customer-centricity and empathy.
- Diversity, equity, and inclusion.
- Professional growth and development.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive salary.
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Flexible work arrangements.
- Opportunities for professional growth and development.
How to Apply
If you're a motivated and experienced Pega CDH Developer looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your updated resume and a cover letter explaining why you're the perfect fit for this role.
Don't miss this chance to join our innovative team and take your career to the next level! Apply now and let's shape the future of customer decisioning together.
Apply Now