At arenaflex, we're on a mission to revolutionize the way we shop online, and we're looking for a talented and driven E-Commerce Customer Business Manager to join our team. As a key member of our US team, you'll play a crucial role in developing and executing our Chewy.com and Petmeds.com strategy, driving sales growth and category leadership for our Nutramax products.
**About arenaflex**
arenaflex is a leading e-commerce company that's passionate about providing exceptional customer experiences. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the world of online shopping. Our team is made up of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers.
**Job Summary**
As our E-Commerce Customer Business Manager, you'll be responsible for leading the development of our USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-Commerce strategy and sales plans with key customers. You'll work closely with our US team to achieve sales targets and category leadership, while also providing P&L oversight for key accounts to maximize profitability.
**Responsibilities**
* Lead the development of the USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-Commerce strategy and sales plans with key customers in accordance with corporate goals.
* Manage and build relationship with E-Commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
* Provide P&L oversight for key accounts to maximize profitability by growing top line sales and managing selling expenses.
* Develop annual sales and marketing plans and budget, recommend and manage pricing, trade budgets and spending effectiveness.
* Help create and execute annual promotional plans for pet products with customers and execute with excellence.
* In collaboration with Demand Planning, create annual forecast and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
* Organize and manage the various components needed to initiate, oversee and execute major projects; channel/account specific campaigns and coordinate with Marketing, Customer Service and Finance.
* Collaborate with Marketing to provide strategic and tactical input, set advertising budgets and commercial plans that drive business with on-line customers.
* Advise marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives and bonus offers.
* Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems.
* Communicate with other departments within the organization to foster teamwork and effectiveness.
* Understand competitors in specific markets and develop strategies that position arenaflex brands as category leaders.
**Requirements**
* 5+ years of e-commerce sales and account management experience domestically or internationally
* Commercial awareness, marketing and sales background preferred
* Pet category experience a plus
* In-depth understanding of developing, executing sales and marketing strategy, plans and campaigns
* Strong commercial and analytical skills - extensive experience working with Excel to conduct analysis and detailed sales reports.
* Florida travel 30%-40%
* Strong written and oral communication skills
* Proficient in English, second language helpful
* Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted.
* Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns. Proficient in Microsoft suite
**Education and Experience**
* Bachelor's Degree or equivalent in business or marketing related discipline, with a minimum of five years related experience and/or training.
**Supervisory Responsibilities**
* No
**Work Environment and Culture**
As a member of our team, you'll enjoy a dynamic and supportive work environment that's passionate about innovation and customer satisfaction. Our headquarters is located in Lancaster, SC, and we offer a range of benefits, including:
* Competitive salary
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities
* Collaborative and inclusive team culture
**How to Apply**
If you're a motivated and results-driven individual who's passionate about e-commerce and customer satisfaction, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you!