Are you a passionate and bilingual individual looking to ignite your career in customer service and sales? Do you have a knack for helping others and giving them peace of mind? Look no further than arenaflex, a leading global company that's changing the way businesses interact with their customers. As a Spanish-English Bilingual Customer Service and Sales Representative working remotely in Connecticut, you'll be a part of bringing humanity to business and making a real difference in people's lives.
**About arenaflex**
arenaflex is a global leader in customer experience and technology, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. With a commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, belonging, and comfortable being their authentic selves. Our mission is to make customers happy, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Spanish-English Bilingual Customer Service and Sales Representative, you'll be responsible for providing exceptional customer service and sales support to our clients. You'll work remotely from Connecticut, using your bilingual skills to connect with customers and help them understand their coverages and select the right products and services to meet their needs. With a focus on empathy, compassion, and active listening, you'll be the difference between a customer's experience being just average or an exceptional one.
**Key Responsibilities**
* Assist individuals in understanding their coverages and selecting the right products and services to meet their needs
* Provide full lifecycle customer service and sales support, including inbound and outbound calls
* Respond to customer inquiries with compassion and active listening, selecting the best solution in an efficient manner
* Identify additional needs customers may have and help them upgrade products or services
* Work collaboratively with the team to achieve sales and customer service goals
**What You Bring to the Role**
* Bilingual in English and Spanish
* Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
* High-speed internet (25 mbps download and 10 mbps upload)
* Minimum six (6) months sales experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy
* Strong customer service orientation, including empathy, compassion, and listening skills
* High school diploma or equivalent
* Strong computer navigation skills and experience, as this role is 100% remote
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* FREE licensing course, and you'll be paid for your time to boot
* All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
* A base wage of $17/hr while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once you're licensed
* A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
**Work Environment and Company Culture**
Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our business is about making customers happy, and we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**How to Apply**
If you're a motivated and bilingual individual looking to ignite your career in customer service and sales, apply now to become a Spanish-English Bilingual Customer Service and Sales Representative working remotely in Connecticut. Visit our website to learn more about this exciting opportunity and to apply today.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels valued, belonging, and comfortable being their authentic selves.