Introduction to Smartsheet and Our Mission
Smartsheet is a leading innovator in the technology industry, dedicated to empowering businesses and individuals to achieve more through our cutting-edge solutions. Our mission is built on a foundation of collaboration, innovation, and customer satisfaction. As we continue to grow and expand our services, we are seeking a highly skilled and motivated Recruiter to join our Customer Excellence team. This role offers a unique opportunity to work remotely and be part of a dynamic team that values diversity, inclusivity, and exceptional candidate care.
About the Role: Recruiter, Customer Excellence
We are looking for an experienced Recruiter who can manage the full-cycle recruiting process with a focus on all levels of the Customer Excellence organization. The ideal candidate will have a strong background in corporate and/or agency full-cycle recruiting, with a proven track record of success in hiring for complex roles. This is an exciting opportunity to join a team that prioritizes collaboration, personalized approaches, and exceptional candidate experiences.
Key Responsibilities
- Manage a full-cycle recruiting process for various roles within the Customer Excellence organization, ensuring timely and high-quality hires.
- Partner with and advise hiring managers and hiring teams to understand their recruitment needs and develop effective hiring strategies.
- Develop a network of potential candidates through passive and active sourcing, and maintain ongoing relationships to ensure a consistent pipeline of top talent.
- Participate in special virtual events, including recruiting events, career fairs, and networking events, to promote Smartsheet's brand and attract potential candidates.
- Lead or contribute to multiple internal Smartsheet projects, collaborating with cross-functional teams to drive business objectives.
- Other responsibilities as assigned, with a focus on contributing to the growth and success of the Customer Excellence team.
Essential Qualifications
To be successful in this role, you will need:
- 2+ years of high-volume corporate and/or agency full-cycle recruiting experience, supporting a variety of complex roles.
- Proven success in hiring for evergreen and single-threaded roles, with a strong understanding of the recruitment lifecycle.
- Experience partnering with and advising senior leaders, interviewers, and team members throughout the hiring process, with excellent communication and interpersonal skills.
- Ability to prioritize multiple searches, projects, and relationships, with a strong focus on organization and time management.
- Commitment to providing an exceptional candidate experience, with a passion for delivering high-quality recruitment services.
- Experience using LinkedIn, LinkedIn Recruiter, and an Applicant Tracking System (we use Greenhouse), with the ability to learn and adapt to new technologies.
- Legally authorized to work in the U.S. for any employer on an ongoing basis.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience working in a remote or virtual team environment, with a strong ability to self-motivate and work independently.
- Knowledge of the technology industry, with a understanding of the latest trends and innovations in recruitment and talent acquisition.
- Certifications or training in recruitment, talent acquisition, or a related field, such as AIRS, CPRW, or PHR.
- Experience with data analysis and reporting, with the ability to track and measure recruitment metrics and KPIs.
Skills and Competencies
To succeed in this role, you will need to demonstrate the following skills and competencies:
- Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with candidates, hiring managers, and stakeholders.
- Organization and Time Management: Ability to prioritize multiple tasks and projects, with a strong focus on organization, time management, and attention to detail.
- Technical Skills: Proficiency in recruitment software and technologies, including LinkedIn, LinkedIn Recruiter, and Applicant Tracking Systems.
- Problem-Solving and Analytical Skills: Ability to analyze problems, identify solutions, and make informed decisions, with a strong focus on data-driven recruitment practices.
- Adaptability and Flexibility: Ability to adapt to changing priorities, deadlines, and recruitment strategies, with a strong focus on flexibility and agility.
Career Growth Opportunities and Learning Benefits
At Smartsheet, we are committed to the growth and development of our employees. As a Recruiter, Customer Excellence, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development training and certifications, such as AIRS, CPRW, or PHR.
- Opportunities for advancement within the Talent Acquisition team or other departments.
- Access to LinkedIn Learning online courses, with a focus on recruitment, talent acquisition, and related fields.
- Participation in industry events, conferences, and networking opportunities, with a focus on staying up-to-date with the latest trends and innovations in recruitment and talent acquisition.
Work Environment and Company Culture
Smartsheet is a dynamic and innovative company, with a strong focus on collaboration, inclusivity, and customer satisfaction. As a Recruiter, Customer Excellence, you will be part of a remote team, with the opportunity to work from anywhere in the U.S. Our company culture is built on the following values:
- Collaboration: We believe in the power of teamwork and collaboration, with a focus on building strong relationships with colleagues, candidates, and stakeholders.
- Inclusivity: We are committed to creating an inclusive environment, where everyone feels valued, respected, and empowered to contribute.
- Customer Satisfaction: We are dedicated to delivering exceptional customer experiences, with a focus on building strong relationships with our customers and providing high-quality services.
Compensation, Perks, and Benefits
Smartsheet offers a competitive compensation package, with a range of perks and benefits, including:
- 100% employer-paid medical, dental, and vision coverage for full-time employees.
- Equity – Restricted Stock Units (RSUs) with all offers.
- Lucrative Employee Stock Purchase Program (15% discount).
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
- Monthly stipend to support your work and productivity.
- Flexible Time Away Program, plus Incidental Sick Leave.
- Up to 24 weeks of Parental Leave.
- Personal paid Volunteer Day to support our community.
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account.
Conclusion
If you are a motivated and experienced Recruiter, with a passion for delivering exceptional candidate experiences, we encourage you to apply for this exciting opportunity. As a Recruiter, Customer Excellence, you will be part of a dynamic team, with the opportunity to work remotely and contribute to the growth and success of Smartsheet. Don't miss out on this chance to join a leading innovator in the technology industry – apply today!
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