Introduction to Walmart and Our Mission
At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we make every decision, from responsible sourcing and sustainability to the development of our retail, tech, merchandising, and finance sectors. As a Walmart associate, you will be at the forefront of shaping the future of retail and beyond, impacting the lives of millions of customers worldwide. Our commitment to diversity, equity, and inclusion is unwavering, and we believe that understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas, and opinions is crucial to our success.
Job Overview: Frontend Coach (Complex) - WM
We are seeking an experienced and dynamic Frontend Coach (Complex) - WM to join our team in Saint Cloud, MN. This role is an exceptional opportunity for a seasoned professional to lead and develop high-performing teams, drive financial performance and sales growth, and provide exceptional customer service. As a Frontend Coach, you will be responsible for teaching, training, and actively listening to associates, touring stores, and providing feedback, as well as communicating and collaborating with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
Key Responsibilities
- Lead and develop teams effectively by teaching, training, and actively listening to associates, and providing feedback through touring stores and utilizing the Tour-to-Teach methodology.
- Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction to ensure alignment and drive success.
- Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs are successfully resolved.
- Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses, and developing and implementing action plans to mitigate shrink and achieve sales and profit goals.
- Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively.
- Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives.
Essential Qualifications
To be successful in this role, you will need to meet the following minimum qualifications:
- 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
- Associates will be required to attend and successfully complete all job-required trainings and assessments.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong leadership and team development skills, with the ability to teach, train, and actively listen to associates.
- Excellent communication and collaboration skills, with the ability to work effectively with all levels of associates and stakeholders.
- Strong customer service skills, with the ability to model and demonstrate exceptional customer service standards.
- Financial management skills, with the ability to review and evaluate P&L statements, manage and assist in budgeting, forecasting, and controlling expenses.
- Problem-solving and analytical skills, with the ability to develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Career Growth Opportunities and Learning Benefits
At Walmart, we are committed to the growth and development of our associates. As a Frontend Coach (Complex) - WM, you will have access to a range of training and development opportunities, including:
- Live Better U and Bellevue University programs, offering degrees in Business Management and Leadership and certificates in People and Business Leadership.
- Academy trainings and Open Door trainings, providing associates with the skills and knowledge needed to succeed in their roles.
- Opportunities for advancement, with the potential to move into senior leadership roles or explore other areas of the business.
Work Environment and Company Culture
At Walmart, we pride ourselves on our inclusive and diverse company culture. As a Frontend Coach (Complex) - WM, you will be part of a dynamic and supportive team, with access to a range of benefits and perks, including:
- Multiple health plan options, including vision and dental plans for you and your dependents.
- Financial benefits, including 401(k), stock purchase plans, life insurance, and more.
- Associate discounts in-store and online.
- Education assistance for associates and dependents.
- Parental Leave Pay during military service.
- Paid Time off, including vacation, sick, parental leave.
Compensation and Benefits
The compensation for this role is benchmarked at a competitive salary, with eligibility for benefits depending on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.
Conclusion
If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply for the Frontend Coach (Complex) - WM role at Walmart. With its competitive salary, comprehensive benefits package, and opportunities for growth and development, this role is an exceptional opportunity to unlock your potential and shape the future of retail. Don't miss out on this chance to join our dynamic team and make a real impact on the lives of our customers and associates. Apply today!
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