At arenaflex, we're not just looking for talented individuals to join our team; we're seeking passionate professionals who share our commitment to delivering exceptional customer experiences. As an Experienced Fiber Customer Support Analyst, you'll be at the forefront of innovation, driving success in a fast-paced, dynamic environment. If you're ready to accelerate your career and make a meaningful impact, we invite you to explore this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of innovative solutions, empowering individuals and communities to thrive in an ever-changing world. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.
**What You'll Be Doing**
As an Experienced Fiber Customer Support Analyst, you'll be the voice of arenaflex, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:
* Answering incoming calls from customers with order inquiry and/or trouble reports
* Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
* Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
**What We're Looking For**
We're seeking individuals with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world. While a related Associate Degree or 2+ years of relevant experience is preferred, we're open to candidates with a strong passion for customer service and a willingness to learn.
**Essential Qualifications**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Positive, professional attitude
* Ability to work evenings, weekends, holidays, and unscheduled shifts
* Strong problem-solving and analytical skills
**Preferred Qualifications**
* Related Associate Degree or 2+ years of relevant experience
* Technical support call center experience
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced, dynamic environment
* Positive, professional attitude
* Strong technical knowledge of communication and networking components
* Ability to learn and adapt to new technologies and systems
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Fiber Customer Support Analyst, you'll have access to:
* Ongoing training and development opportunities
* Career advancement opportunities within the company
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
As a remote-based position, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, inclusivity, and empowerment. We celebrate our employees' differences and strive to create a work environment that's welcoming and supportive.
**Compensation, Perks, and Benefits**
We offer a competitive salary, comprehensive benefits package, and a range of perks and rewards. Our benefits include:
* Health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance and tuition assistance
* Award-winning total rewards package
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer, celebrating our employees' differences and striving to create a work environment that's inclusive and supportive. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**How to Apply**
Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon!