Transforming Customer Experience through Digital Innovation at Delta Faucet Company
Delta Faucet Company, a leading brand in the world of faucets and kitchen accessories, is on a mission to revolutionize the way customers interact with their products. As a pioneer in the industry, we're committed to delivering outstanding experiences to our customers and consumers before, during, and post-sale. To achieve this, we're seeking an accomplished Digital Solutions Delivery Manager to drive new capabilities through our Omnichannel value streams, including B2B2C, D2C, and B2B.
About the Role
As a Digital Solutions Delivery Manager at Delta Faucet Company, you will play a pivotal role in driving the success of our digital experience projects. You will lead the digital portfolio and collaborate with our technical teams and business partners to ensure the delivery of outstanding solutions and products that meet market demands and partner requirements. This is an exciting opportunity that combines technical and traditional challenges with groundbreaking projects that will enable new capabilities.
Key Responsibilities
- Champion collaborations across all relevant business functions, including Marketing, eCommerce & Sales Operations, and Customer Service.
- Advise and develop experienced cross-functional teams with high business and technical savvy.
- Collaborate on a technology roadmap that will drive Delta market leadership in all aspects of the digital domain compared to our competitors.
- Lead the Digital portfolio of projects, driving transformation and new capabilities throughout the value stream.
- Support Project leads through resource planning, technical sequencing, risk, and issue resolution.
- Collaborate across value streams and fusion teams to deliver on the roadmap as well as unplanned opportunities.
- Guide the organization through process change and adoption of technology.
- Lead as well as support the value stream, including product owners, functional and technical resources, outsourced vendor teams, and augmented talent teams.
- Manage external resources, including contracting, performance, and evaluations.
- Develop and manage the value stream budget as well as report on qualitative and quantitative results.
- Lead all aspects of stakeholder/customer/vendor relations to ensure that service expectations are met or exceeded.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- A Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
- 8+ years of experience delivering technology solutions in Marketing, eCommerce & Sales Operations, Customer Service, and IT functions.
- Proven experience leading and developing cross-functional talent.
- Proven experience with various delivery methodologies, including waterfall and agile, as well as team frameworks, including value streams, PODS, or fusion teams.
- Demonstrated success leading problem-solving activities, including design thinking, journey-mapping, and solutions design.
- Experience working with and delivering capabilities in web development and content management, Salesforce platforms, including B2C and B2B Commerce, CPQ, and Experience Cloud, Sales and Service Cloud, as well as Marketing Cloud and/or other enterprise-level technology solutions in the digital experience domain.
Preferred Qualifications
In addition to the essential qualifications, we prefer candidates with:
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Budget management and financial forecasting experience.
- Strong project management, leadership, and organization skills (PMP or Scrum certification desired).
- The ability to work on multiple priorities in a fast-paced environment.
- Industry certifications are a plus.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong technical acumen and understanding of digital technologies.
- Excellent leadership and management skills.
- Ability to collaborate and communicate effectively with cross-functional teams.
- Strong problem-solving and analytical skills.
- Ability to drive transformation and change.
- Strong budget management and financial forecasting skills.
Career Growth Opportunities and Learning Benefits
At Delta Faucet Company, we are committed to the growth and development of our employees. As a Digital Solutions Delivery Manager, you will have the opportunity to:
- Develop your technical and leadership skills.
- Work on groundbreaking projects that will enable new capabilities.
- Collaborate with cross-functional teams and business partners.
- Drive transformation and change.
- Develop your budget management and financial forecasting skills.
Work Environment and Company Culture
At Delta Faucet Company, we value diversity and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation and growth. Our company culture is built on the principles of:
- Welcoming differing opinions and perspectives.
- Collaborating and working together as a team.
- Recognizing and valuing everyone's contributions.
- Embracing diversity and promoting inclusion.
Compensation, Perks, and Benefits
We offer a competitive salary range of $120,000 - $140,000 per year, depending on experience. Our benefits package includes:
- 401(k) and 401(k) matching.
- Dental, health, and vision insurance.
- Paid time off.
- A flexible and remote work environment.
Conclusion
If you're a motivated and experienced Digital Solutions Delivery Manager looking to drive transformation and change, we want to hear from you. At Delta Faucet Company, we're committed to delivering outstanding experiences to our customers and consumers. Join our team and be a part of our mission to revolutionize the way customers interact with our products. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today!
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