Introduction to arenaflex
arenaflex is a pioneering organization that operates contact centers across the country, staffed by a team of compassionate and skilled American representatives. With its headquarters in Seattle, arenaflex is committed to social responsibility, offering work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. By collaborating with organizations to enhance public service, arenaflex implements innovative strategies and nurtures teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.
About the Role
As a Customer Service Specialist at arenaflex, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, arenaflex is eager to get to know you better. The focus is on the well-being of both clients and team members, recognizing that work is a significant part of life. By joining arenaflex, you can strike a balance between work and personal life while contributing to the mission of delivering top-notch service to customers.
Key Responsibilities
- Process, navigate, and research unemployment insurance claims
- Answer incoming calls via computer software and assist customers with complex issues regarding their specific situation
- Research information in databases to resolve complex customer issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time
Requirements
To be considered for this role, you must meet the following requirements:
- Ohio residence preferred
- Must be a self-starter
- Must demonstrate a passion for providing outstanding service
- Must maintain composure across a variety of customer and peer interactions
- Experience working in a team environment (e.g., cooperating with co-workers, joint problem-solving)
- Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
- Excellent verbal communication skills, including correct grammar and pronunciation, along with tone and pitch
- Ability to remain calm under pressure in a fast-paced contact center environment
- Ability to remain calm while taking back-to-back calls
- Ability to show empathy for those who may be frustrated or anxious
- Ability to pay attention to detail and multitask while navigating through multiple programs and information
- Ability to use a computer quickly and accurately
- Must possess the ability to remain poised in high-stress situations
- Must be willing to conquer goals and challenges
- Must type at least 30 WPM
- Ability to be flexible and handle changes efficiently
- Must be proficient in Excel, Word, and Outlook Office products
Additional Requirements
- Must pass a criminal background check paid for by arenaflex
- Legally able to work in the United States
- Must be a current resident living in the United States
- Must have at least a high school diploma or equivalent
Training and Onboarding
arenaflex offers a comprehensive training program to ensure your success in this role. The training is done virtually and consists of virtual instructor-led and self-paced learning. You must first attend a mandatory tech set up with the IT team, where you will load the client's software onto your PC. This is followed by an orientation session and 10 days of paid training, which includes tech set up, orientation, training, and nesting. 100% attendance is required in all phases of the onboarding process.
Technical Requirements
To perform this role, you will need:
- A desktop (preferred) or a true laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, Notebooks, and Android systems are NOT compatible)
- Operating system: Windows 10 or higher (must be able to be upgradable as Windows 10 is phasing out)
- Computer with at least 8GB of RAM installed and a processor speed of 2.00GHz or higher
- US-based Internet service provider (ISP); NO T-MOBILE HOME INTERNET
- High-speed Internet via a hard-wired Ethernet connection (no Wi-Fi, satellite, or cellular hotspot or cellular internet)
- USB wired headset with noise-canceling microphone
- A smartphone that is less than 3 years old, which you are able to install required software on for multifactor authentication
- Operational web cam
- A second monitor is not required but strongly recommended
Work Schedule and Pay
As a part-time Customer Service Specialist, you must be available to work at least 20 hours per week within the hours of operation (Monday to Friday, 8:00 am to 5:00 pm EST). You will be required to work 8 hours every Monday, with some flexibility to choose your schedule for the remaining hours. The pay rate is $15.00 per hour, plus benefits and performance bonuses. This is a W2 (employee) position, and you will be paid biweekly via direct deposit.
Employee Benefits
arenaflex offers a range of benefits, including:
- Accrued paid time off (PTO)
- Sick time
- Health and Medical/Dental insurance plans available after 60 days worked
Career Growth and Development
At arenaflex, we are committed to the growth and development of our team members. As a Customer Service Specialist, you will have opportunities to develop your skills and advance your career within the company. Our focus on employee well-being and work-life balance means that you can thrive in your role and achieve your personal and professional goals.
Company Culture
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We believe in creating a work environment that is supportive, collaborative, and empowering. Our team members are passionate about delivering exceptional customer service and making a positive impact on the lives of others. By joining arenaflex, you will become part of a community that is dedicated to excellence and committed to making a difference.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist at arenaflex, you will have the chance to make a meaningful difference in the lives of others while developing your skills and advancing your career. Don't miss out on this opportunity to join a dynamic and inclusive organization that values its employees and is committed to excellence. Apply now to become a part of the arenaflex team!