As a leading staffing firm, arenaflex is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Hampton, VA. This is an exciting contract to hire opportunity with a leading client, offering a competitive hourly rate of $16.00 per hour W2. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this role.
**About arenaflex**
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, arenaflex puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, arenaflex provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
**Job Description**
As a Customer Service Representative at arenaflex, you will be the primary point of contact for customers, providing support and information on products or services. You will interact with customers via telephone, email, or online chat, addressing inquiries and resolving complaints in a timely and professional manner. Your exceptional communication skills, problem-solving abilities, and attention to detail will enable you to provide a seamless customer experience.
**Key Responsibilities:**
* Interact with customers via telephone, email, or online chat to provide support and information on products or services.
* Collect and enter orders for new or additional products or services.
* Assist callers with any questions regarding their mobile devices.
* Troubleshoot the device and the set up/provisioning of the device, often coordinating efforts with the service provider and a technician.
* Field customer questions and complaints.
* When the issue is beyond your knowledge, forward to the assigned specialist or other appropriate staff.
* Coordinate the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations.
* Act as an intermediary to prevent "up-selling" by service providers.
* Ensure that appropriate actions are taken to resolve customer's problems and concerns.
* Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Perform data entry, administrative support, and clerical duties.
* Perform other related duties as assigned.
**Requirements:**
* High school diploma or equivalent.
* Six (6) months or more experience with Customer Service.
* Must have basic computer/smartphone skills.
* Experience working with wireless devices.
* Must have good written and verbal communication skills.
* Must be able to pass a security clearance, if necessary (may require additional discussion.)
**Benefits of Working with arenaflex:**
* Access to hundreds of clients, most who have been working with arenaflex for 5-20+ years.
* The opportunity to have a career-home in arenaflex; many of our consultants have been working exclusively with arenaflex for years.
* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
* Behavioral Health Platform
* Medical, Dental, Vision
* Health Savings Account
* Voluntary Hospital Indemnity (Critical Illness & Accident)
* Voluntary Term Life Insurance
* 401K
* Sick Pay (for applicable states/municipalities)
* Commuter Benefits (Dallas, NYC, SF)
**Work Environment and Company Culture:**
arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional customer experiences and is dedicated to making a meaningful impact in the communities we serve. As a Customer Service Representative at arenaflex, you will have the opportunity to work with a talented team of professionals who share your values and are committed to excellence.
**Career Growth Opportunities and Learning Benefits:**
arenaflex is dedicated to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and continuing education opportunities. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in customer service, communication, and problem-solving, and to take on new challenges and responsibilities as you grow in your role.
**Compensation and Perks:**
arenaflex offers a competitive hourly rate of $16.00 per hour W2, as well as a range of benefits and perks, including:
* Access to hundreds of clients and career opportunities
* A career-home in arenaflex with opportunities for growth and development
* An experienced and caring recruiting team
* Behavioral Health Platform
* Medical, Dental, Vision
* Health Savings Account
* Voluntary Hospital Indemnity (Critical Illness & Accident)
* Voluntary Term Life Insurance
* 401K
* Sick Pay (for applicable states/municipalities)
* Commuter Benefits (Dallas, NYC, SF)
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.