At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Ticket/Gate Agent, you'll play a vital role in ensuring our customers have a smooth and enjoyable journey from check-in to boarding. If you're a people person with a passion for delivering top-notch service, we want to hear from you!
**About arenaflex**
arenaflex is a leading airline that connects people and places around the world. Our mission is to deliver an elevated experience that exceeds our customers' expectations. We're committed to living our values of Care, Integrity, Resilience, and Servant Leadership every day, in everything we do. Our people are our success, and we're dedicated to sharing success with our employees.
**Key Responsibilities**
As a Ticket/Gate Agent, you'll be the first point of contact for our customers, guiding them through the check-in and boarding process. Your responsibilities will include:
* Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation.
* Tagging and lifting baggage from scales to conveyor belts. Some bags may weigh up to 70 pounds.
* Operating loading bridges.
* Opening, closing, and securing aircraft doors.
* Escorting unaccompanied minors and disabled passengers throughout the airport.
**Scheduling and Work Environment**
Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule. You'll work between 20 and 40 hours per week based on your seniority. Our airport is a fast-paced and dynamic environment, and you'll need to be flexible and adaptable to meet the needs of our customers.
**Benefits and Perks**
At arenaflex, we're committed to sharing success with our employees. Our benefits and perks include:
* Competitive salary, industry-leading profit-sharing program, and performance incentives.
* 401(k) with generous company contributions up to 9%.
* New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
* In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
* LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program.
* 10 paid holidays per calendar year.
* Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
* Non-birthing parents are eligible for 2-weeks of paid parental leave.
* Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance benefits.
* Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
* Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
* Domestic and International space-available flight privileges for employees and eligible family members.
* Career development programs to achieve your long-term career goals.
* Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
* Recognition rewards and awards through the platform Unstoppable Together.
* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
**What You Need to Succeed**
To be successful in this role, you'll need:
* Consistently prioritize safety and security of self, others, and personal data.
* Embrace diverse people, thinking, and styles.
* Possess a high school diploma, GED, or high school equivalency.
* Be at least 18 years of age and have authorization to work in the United States.
* Proficiency in English.
* Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
* Possess basic digital literacy.
* Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
* Pass a Customer Service Assessment.
* Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.
**What Will Give You a Competitive Edge**
While not required, having the following qualifications will give you a competitive edge:
* Previous experience in customer service or a related field.
* Knowledge of airline operations and procedures.
* Ability to work in a fast-paced and dynamic environment.
* Strong problem-solving and conflict resolution skills.
* Ability to work effectively in a team environment.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a team that shares your values, we want to hear from you! Apply now to become a Ticket/Gate Agent at arenaflex.
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