At arenaflex, we're committed to delivering compassionate, high-quality care and putting discovery and innovation into practice at the bedside. As a leading academic private health system, we're dedicated to partnering with top educational institutions to educate the state's future healthcare professionals. Our integrated network of care delivers 25% of all hospital care in urban, suburban, and rural communities across the state of Maryland. With 11 hospitals, including the flagship University of Maryland Medical Center, and over 150 locations in 13 counties, we're making academic medicine accessible to all.
We're seeking an experienced Accounts Payable Customer Service Center Specialist to join our team. This role is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in Accounts Payable. As a remote position with required on-site training and quarterly in-office attendance for meetings, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic team.
**Key Responsibilities and Tasks:**
As an Accounts Payable Customer Service Center Specialist, you'll be responsible for receiving and resolving employee, manager, and vendor inquiries through a telephone call center. You'll provide information related to the status of invoices and payments for all arenaflex sites for which FSS Accounts Payable provides support. Your key responsibilities will include:
* Using procedures, policy manuals, the Kayako customer service portal, HEMM, HEFM, Meditech, OnDemand AP, Scan-One, and other reference materials to assist in answering customer inquiries and resolving issues.
* Communicating Accounts Payable objectives, policies, procedures, and government regulations.
* Assisting callers by completing simple Accounts Payable related transactions, including but not limited to entering invoices and reconciling statements.
* Documenting the matter in the Kayako customer service portal, providing ticket information to the caller. Forwards customer inquiries to Tier 2 Research & Resolution Specialists and/or Procurement partners and Customer Service Supervisor or Manager when specific, in-depth functional knowledge is required.
* Recognizing unusual events or consistent problem areas and working with Supervisor to resolve.
* Working as a team member focusing on customer service excellence.
* Providing recommendations or suggesting methods to update, simplify, and enhance processes, procedures, and technologies.
* Assisting with the implementation of programs, policies, and services provided by the company by acting as the customer's first line of contact.
* Performing reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer customer inquiries.
* Performing other related duties as assigned.
**Education and Experience:**
To be successful in this role, you'll need:
* A High School Diploma or GED.
* Three (3) years of Accounts Payable experience.
* One (1) year of experience in a call-center, or customer service related employment.
* Customer Service Experience Certification preferred, required within two months of hire.
* Accounts Payable Specialist Certification preferred, required within six months of hire.
* Additional experience related to Supply Chain and/or Procurement preferred.
**Knowledge, Skills, and Abilities:**
As an Accounts Payable Customer Service Center Specialist, you'll need:
* In-depth technical and administrative knowledge of work area and function.
* Recognized as a resource within function for problem-solving capabilities.
* Strong communication skills at all levels - including written and oral.
* Strong computer skills, specifically related to navigating within arenaflex financial systems including Cisco Call Center, HEMM, HEFM, OnDemand AP, Scan-One, Meditech, and others as needed.
* Strong customer service skills are paramount.
* Strong process skills (process-oriented).
* Ability to manage detailed work within constant deadlines and time constraints.
* Ability to maintain confidential information.
* Ability to work well independently and be part of a team environment.
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Accounts Payable Customer Service Center Specialist, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge.
* Opportunities for career advancement and professional growth.
* A dynamic and supportive work environment that encourages collaboration and teamwork.
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
**Work Environment and Company Culture:**
arenaflex is a leading academic private health system that's dedicated to delivering exceptional care and service to our patients and customers. Our company culture is built on a foundation of compassion, innovation, and teamwork. As an Accounts Payable Customer Service Center Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and making a difference in the lives of our patients and customers.
**Compensation, Perks, and Benefits:**
We offer a competitive salary range of $20.47-$28.64, as well as a comprehensive benefits package that includes:
* Health insurance.
* Retirement savings.
* Paid time off.
* Opportunities for career advancement and professional growth.
* A dynamic and supportive work environment that encourages collaboration and teamwork.
If you're passionate about delivering exceptional customer service and have a strong background in Accounts Payable, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic and supportive work environment that's committed to making a difference in the lives of our patients and customers.
**How to Apply:**
To apply for this role, please visit our website at [arenaflex website URL]. We look forward to hearing from you!