Transform Your Career with ChemPoint, a Univar Solutions Company
At ChemPoint, a leading distributor of specialty and fine chemicals, we're on a mission to revolutionize the chemical, ingredient, and industrial finished products industry. We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer solutions team, you'll play a vital role in delivering exceptional customer experiences, driving business growth, and contributing to our company's continued success.
About Us
ChemPoint is a dynamic and rapidly evolving company that's part of the Univar Solutions family. We're passionate about fostering a culture that values innovation, collaboration, and customer obsession. Our team is comprised of industry experts who are dedicated to providing actionable insights and tailored solutions to our customers. With a presence in North America, Latin America, the Middle East, and Africa, we're a global player with a strong local focus.
Key Responsibilities
- Provide exceptional customer service by responding to customer inquiries, resolving issues, and addressing concerns in a timely and professional manner.
- Develop and maintain a deep understanding of our products, services, and business operations to effectively support customer needs.
- Collaborate with internal stakeholders, including sales, supply chain, and logistics teams, to ensure seamless customer experiences.
- Identify and capitalize on opportunities to upsell or cross-sell products and services.
- Maintain accurate records and reports, ensuring data integrity and compliance with company policies and procedures.
- Participate in ongoing training and development programs to enhance product knowledge, customer service skills, and industry expertise.
Essential Qualifications
To succeed in this role, you'll need:
- A Bachelor's degree from a fully accredited four-year institution or equivalent work experience.
- Experience in a Business-to-Business (B2B) service organization or equivalent job experience (1 year preferred).
- Proficiency in Microsoft Suite of products (Office 365, Dynamics) is preferred.
- Distribution, supply chain, or logistics experience is a plus, but not required.
Skills and Competencies
We're looking for individuals who possess the following skills and competencies:
- Critical Thinking: Ability to think creatively and develop innovative solutions to customer concerns.
- Solution Oriented: Focus on delivering successful outcomes for customers and driving results.
- Attention to Detail: Accuracy and attention to detail are crucial in delivering exceptional customer experiences.
- Team Player: Ability to collaborate with peers and contribute to a culture of inclusion and respect.
- Innovative: Willingness to think big and suggest improvements to our business processes.
- Bias for Action: Focus on execution and delivering quality results within established boundaries.
Career Growth Opportunities and Learning Benefits
At ChemPoint, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:
- Comprehensive training programs to enhance product knowledge, customer service skills, and industry expertise.
- Career development support and guidance from experienced professionals.
- Internal promotion opportunities in sales, supply chain, logistics support, analytics, and more.
Work Environment and Company Culture
We're proud of our inclusive and supportive company culture, which values diversity, equity, and inclusion. As a Customer Service Representative, you'll enjoy:
- A hybrid work model that combines in-office and remote work arrangements.
- A beautiful downtown Bellevue location with easy access to transit options.
- A culture that encourages collaboration, innovation, and respect for peers.
Compensation, Perks, and Benefits
We offer a Total Rewards package that includes:
- Market-aligned pay and incentives.
- A diverse benefits offering to support employees' physical, emotional, and financial wellbeing.
- Benefits starting on the first day of hire, including PTO accrual.
Join Our Team!
If you're a motivated and customer-focused individual looking to transform your career, we want to hear from you! At ChemPoint, we're committed to building a diverse workforce and a culture of inclusion. We're an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Apply now to join our team as a Customer Service Representative and start your journey to a rewarding and challenging career in chemical distribution and supply chain expertise!
Apply Now