About arenaflex – Transforming the Future of Transportation
arenaflex is on a bold mission to redefine how people move around the world. By leveraging cutting‑edge technology, data‑driven insights, and a relentless focus on sustainability, we are shaping a new era of efficient, low‑impact mobility. Our ambition goes beyond improving daily commutes; we aim to significantly reduce humanity’s carbon footprint while delivering seamless, on‑demand travel experiences to millions of users worldwide. As we expand our footprint across continents, we are looking for passionate individuals who share our vision of a greener, more connected world.
Why This Role Is Perfect for You
If you thrive in fast‑paced environments, love solving problems for real people, and are eager to gain insider knowledge of the mobility industry, the Customer Service Agent – English‑Speaking (Part‑Time Night‑Shift) position at arenaflex is your gateway to a rewarding career. You’ll become an integral part of a vibrant, multicultural team that values curiosity, empathy, and continuous improvement.
Key Responsibilities – What You’ll Do Every Day
- Provide first‑line assistance to customers across multiple digital channels—including phone, email, live chat, and social media—ensuring a smooth, frictionless experience.
- Strive for first‑contact resolution by addressing inquiries promptly and accurately, while following escalation protocols when issues require deeper investigation.
- Maintain meticulous records of every interaction in our CRM system, documenting reasons for contact, solutions offered, and any follow‑up actions required.
- Demonstrate empathy and active listening, creating a positive, supportive tone that makes customers feel heard and valued.
- Meet and exceed agreed Service Level Agreements (SLAs) and Contact Centre Key Performance Indicators (KPIs), such as average handling time, response time, and customer satisfaction scores.
- Participate in ongoing training sessions, briefings, and knowledge‑sharing workshops to stay current with arenaflex’s technology platforms, policy updates, and industry best practices.
- Adhere strictly to all relevant policies, regulations, and compliance frameworks—including EU data protection standards, local labor laws, and client‑specific guidelines.
- Provide constructive feedback to operational teams, identifying trends or pain points that could impact the overall customer journey.
- Live the core values of arenaflex—care, curiosity, and achievement—in every interaction, reflecting the brand’s ethos in your daily work.
Essential Qualifications – What We Expect From You
- Fluent English proficiency (C2 level) with excellent written and spoken communication skills.
- Demonstrated “customer‑first” mindset, with a genuine passion for helping people solve problems.
- Comfortable navigating Microsoft Office Suite (Word, Excel, Outlook) and quick to master new software tools.
- Strong organizational abilities, capable of managing multiple inquiries without sacrificing quality.
- Eligibility to work legally in Spain, with the right to reside in Barcelona or commute to the office.
Preferred Experience – Nice‑to‑Have Additions
- Previous experience in a contact‑center or customer‑support role, especially within tech‑focused or mobility‑related companies.
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) or CRM platforms.
- Basic understanding of transportation or on‑demand mobility concepts.
- Experience working night‑shift schedules and maintaining high performance during off‑hours.
Core Skills & Competencies – What Will Make You Shine
- Communication Excellence: Ability to convey complex information clearly, both verbally and in writing.
- Problem‑Solving Agility: Rapid assessment of issues and creative resolution strategies.
- Empathy & Patience: Sensitivity to diverse customer needs and the capacity to stay calm under pressure.
- Tech Literacy: Quick adoption of new digital tools, browsers, and mobile apps used by arenaxflex customers.
- Time Management: Efficient handling of a high volume of inquiries while meeting SLA targets.
- Team Collaboration: Willingness to share knowledge and support teammates across shifts and locations.
Compensation, Benefits & Perks – What You’ll Receive
We believe that great work deserves great rewards. While the specific salary is competitive for the market, here’s a snapshot of the total package you’ll enjoy as a member of the arenaflex family:
- Salary: €9,743 gross per year, paid monthly.
- Contract Length: 6‑month temporary agreement, with the potential for extension based on performance.
- Working Hours: Part‑time, 20 hours per week on a rotating night‑shift schedule (10 pm – 2 am), five days a week, with guaranteed two weekends off each month.
- Hybrid Work Model: Blend of on‑site presence in Barcelona and remote work, fostering flexibility while maintaining team cohesion.
- Paid Training: One‑week intensive onboarding (Monday‑Friday, 9 am‑6 pm) to equip you with product knowledge, tools, and soft‑skill techniques.
- Annual Leave: 24 days of paid holiday on a full‑time equivalent basis, pro‑rated for part‑time staff.
- Employee Assistance Program (EAP): Confidential counseling and support services at no cost.
- Health Benefits: Option to enrol in a discounted private health‑insurance plan.
- Referral Bonus: Earn a financial reward for successfully recommending qualified friends.
- Professional Development: Access to exclusive LinkedIn Learning courses and ongoing training workshops.
- Benefits Club: Membership in a curated suite of perks—ranging from gym discounts to cultural event tickets.
- People‑First Culture: Regular team‑building activities, recognition programs, and open forums for idea sharing.
Work Environment & Culture – Life at arenaflex
At arenaflex, we cultivate an inclusive, curiosity‑driven workplace where every voice matters. Our core pillars—#WeCare, #WeAreCurious, #WeAchieveTogether—are not just slogans; they shape the everyday experience of our employees.
We celebrate diversity in all its dimensions—gender, race, religion, disability, sexual orientation—and are committed to equal opportunity from the moment you step through our doors. Whether you’re collaborating on a cross‑functional project, participating in a virtual coffee chat, or sharing feedback during a weekly huddle, you’ll find a supportive environment that encourages growth, creativity, and authentic self‑expression.
Career Growth & Learning Opportunities
Starting as a Customer Service Agent opens multiple pathways within arenaflex:
- Specialization Tracks: Move into roles such as Quality Assurance Analyst, Training Specialist, or Technical Support Engineer.
- Leadership Development: Access mentorship programs that can lead to team lead or shift manager positions.
- Cross‑Functional Exposure: Opportunities to collaborate with product, data science, and operations teams, gaining a holistic view of the mobility ecosystem.
- Continuous Learning: Company‑sponsored certifications, language courses, and industry conferences keep your skill set future‑proof.
How to Apply – Take the First Step Toward a Fulfilling Career
If you’re ready to make a tangible impact on the future of transportation while delivering world‑class support to our customers, we want to hear from you. Click the link below to submit your application, and let’s start this exciting journey together.
Apply Now – Join arenaflex Today!
Closing Thoughts
At arenaflex, your voice matters, your ideas can reshape an industry, and your dedication will be celebrated. Join us to become part of a forward‑thinking team that’s redefining mobility for a sustainable tomorrow. Apply today and help us drive the change the world needs.