MCI is looking for a motivated and results-driven Team Leader to oversee a team of call center agents. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations.
Requirements
- High School Diploma/GED
- 2-3 years of experience in a call center or customer service environment.
- Proven experience in a supervisory or team lead role.
- Strong understanding of key performance metrics such as AHT, CSAT, and First Call Resolution (FCR).
- In-depth knowledge of call center operations, processes, and best practices.
- Proficiency in call center software, CRM systems, and workforce management tools.
- Excellent verbal and written communication skills.
- Strong leadership abilities to inspire and motivate team members.
- Effective problem-solving skills to identify issues and implement solutions.
- Strong organizational and time-management skills to handle multiple priorities.
- Ability to build rapport and work collaboratively with team members and other departments.
- Adaptability to manage change and navigate a dynamic work environment.
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
Originally posted on Himalayas
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