Key Responsibilities:
• Support and assist the branch in meeting goals, requests and Requirements: of the
division and home office.
• Maintains policy and procedures manual regarding branch audit Requirements:
• Coordinate audit procedures for the branch.
• Process manual municipal and commercial bills.
• Enter new residential accounts and work orders into ERP system.
• Handle customer questions in person and via the telephone.
• Process credits and sales adjustments up to the established limit.
• Pick up and sort incoming mail.
• Prepare all month-end reports including landfill accrual, commodity, etc and ensure
reports are completed accurately and timely.
• Order and maintain the inventory relating to safety and all office supplies through ERP
system.
• Enter changes to customer accounts or any customer concerns into Trux.
• Assist Collections Department as needed.
• Ensure accuracy of all billing including roll-off work orders and process manual billing
accounts into the system.
• For areas with Landfill responsibilities, responsibilities including weigh in and outs,
scale testing, verification of hauling accuracy and other duties as required.
• Address customer concerns and resolve problems as they arise.
• Maintain a positive attitude and promote our corporate image by focusing on good
customer service, cooperation, employee partnership, clear and positive phone
manners and paying attention to detail.
• Perform other duties and responsibilities as required or requested by management.
Knowledge, Skills, and Abilities:
• Associate’s degree or equivalent from two-year college or technical school.
• Two (2) to four (4) years of related experience and/or training
• Equivalent combination of education and experience.
• Proficient in Microsoft Word, Excel, and Microsoft Office.
• Experience with AS400 and Tower preferred.
• Excellent interpersonal skills.
Physical/Mental Demands:
• Visual Requirements: include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus.
• Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to
20 pounds.
Working Conditions:
• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.