Sinch is pioneering the way the world communicates, providing customer communication services for businesses. They are seeking an Application Support Administrator to deliver world-class customer support and handle customer interactions efficiently.
Responsibilities
- Handle level-appropriate customer support requests primarily via phone, tickets, and chat
- Escalate support requests as necessary through the appropriate channels
- Document all customer support phone calls/chats via the ticketing system
- Create and maintain customer loyalty by serving customers above and beyond expectations
- Foster a strong working relationship with other departments including but not limited to Sales, Operations and Support
- Exercise good judgement and decision-making at all times in order to consistently deliver superior customer outcomes
Skills
- 1+ year(s) of related experience
- A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
- Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
- Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
- Ability to execute commands in multiple programming languages
- Working knowledge of REST APIs and how to integrate with customer solutions
- Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
- Proactive sense of urgency with respect to customer service and communication
- Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
- Ability to work with a physically distributed team and work a flexible schedule to cover shifts
Benefits
- We offer comprehensive market competitive medical, dental, and vision plans.
- Take advantage of our free virtual counseling resources through our global Employee Assistance Program.
- Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- Enjoy a generous paid time off program.
- We offer paid parental leave and family planning support.
- Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
- Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
Company Overview
- Sinch is a cloud communications company that connects businesses and customers through tools that enable personal engagement. It was founded in 2008, and is headquartered in Stockholm, Stockholms Lan, SWE, with a workforce of 1001-5000 employees. Its website is https://www.sinch.com.
Company H1B Sponsorship
- Sinch has a track record of offering H1B sponsorships, with 1 in 2023, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.