Associate Director, Software Development
About the position The Associate Director-Software Development at Verizon is responsible for leading and managing Call Center and Store applications within the Value business. This role involves overseeing a talented team, ensuring high-quality product delivery, and collaborating with business units to align on goals and vision. The position requires technical leadership, management of large-scale applications, and the implementation of Agile methodologies to drive innovation and efficiency in customer service and sales processes. Responsibilities • Lead and manage the Call Center and Store applications in the Value business. , • Coach and mentor a highly motivated team to deliver high-quality products and services. , • Partner with business units to establish goals and communicate the vision set by senior leadership. , • Work closely with cross-functional teams to develop and deliver business value through the Northstar Architecture tech stack. , • Provide technical leadership and subject matter expertise on complex projects across multiple channels. , • Lead the Center of Excellence for Call Center and store channels, delivering end-to-end solutions for Sales and Service flows. , • Manage relationships with vendors to improve quality and reliability of products and services. , • Establish objectives and create road maps to align with business partners and stakeholders. , • Drive DevOps implementation and manage the delivery of projects within budget and time constraints. , • Analyze market and technology trends to identify growth opportunities and recommend process improvements. Requirements • Eight or more years of relevant experience in software development or related fields. , • Bachelor's degree or four or more years of work experience in a relevant area. , • Advanced experience in Software Development and technology leadership. , • Experience in managing and motivating large technical teams. , • Ability to manage multiple projects simultaneously and deliver large-scale technical projects. , • Demonstrated experience in partnering with Business and IT teams to drive alignment and delivery. Nice-to-haves • Bachelor's degree in Computer Science or a related field. , • Experience in business process transformation and user experience optimization. , • Strong knowledge of operational discipline and change control procedures. , • Experience managing large vendor performance and maintenance contracts. Benefits • Health and wellness benefits , • Short term incentives , • 401(k) Savings Plan , • Stock incentive programs , • Paid time off , • Parental leave , • Adoption assistance , • Tuition assistance Apply for this job Apply tot his job