Welcome Desk - Program Assistant

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. The Program Assistant is responsible for handling administrative responsibilities at the Welcome Desk, providing support to ensure efficient operations, and creating a welcoming environment for guests. Responsibilities Creates a welcoming and engaging environment for all guests Welcomes, triages, checks in and guides guests arriving to LAFH service centers at The Campus Receives online and phone referrals. Schedules appointments to meet with appropriate LAFH staff Answers welcome desks phone lines Collaborates with cross departmental teams and security Facilitates receiving, tracking and mail pick up for participants and delivering mail to sites Sorts, tracks, delivers packages to campus-based staff and storage rooms and delivers to satellite sites as needed Ensures welcome desk, service center and intake rooms are prepared for participant and staff use Stocks basic needs supplies and food for participants coming to service center Completes administrative tasks such as creating agendas, memos, copies, fax, scan and uploading documents etc. as directed by supervisor Stocks LAFH programs messaging materials, resources guides, program guides Provides crisis intervention and de-escalation Coordinates with internal and external stakeholders to ensure all guests needs are addressed to our best ability Ability to work a flexible work schedule, including evenings and weekends as needed Additional tasks, projects, and responsibilities as assigned by supervisor Skills Fluent in English required Typing, numeric keypad, and computer skills (e.g. Excel, Word, Zoom, web-based scheduling software) Excellent verbal and written communication skills Strong organizational skills Ability to manage time effectively and meet deadlines Team player with customer service orientation Maintain and execute confidential information according to HIPAA standards Obtain and maintain CPR/First Aid Certification Ability to pass post-offer Tuberculosis (TB) clearances Ability to work a 9/80 work schedule At least one (1) year of administrative/clerical experience Bilingual in Spanish preferred Benefits Health Dental Vision Life Insurance 403B Retirement Plan 529 Education Savings Plan Long Term Disability Employee Assistance Program Flexible Spending Accounts (FSA) Legal Access Plan Employee Appreciation Program Company Sponsored Employee Events Staff Development 9/80 Alternative Work Schedule Paid Sick Vacation 13 Observed Holidays Public Service Loan Forgiveness Program Eligibility Company Overview LA Family Housing helps people transition out of homelessness. It was founded in 1983, and is headquartered in North Hollywood, California, USA, with a workforce of 501-1000 employees. Its website is