Tele Sales Manager
About the position Responsibilities • Supervise a Contact Center Sales team of more experienced sales representatives ensuring that production or revenue goals, as well as customer needs are met through business development and growth opportunities • Identify opportunities for process improvement and risk control development to meet sales and referral goals • Coach and develop a positive and productive work environment • Coordinate and build relationships with business partners and review tracking and monitoring reports • Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of Contact Center Sales management • Collaborate and consult with Contact Center Sales peers, colleagues, and managers to ensure business objectives are met • Manage allocation of people and financial resources for Contact Center Sales • Mentor and guide talent development of direct reports and assist in hiring talent Requirements • 2+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education • 1+ years of Leadership experience Nice-to-haves • Management experience with ability to effectively manage and engage sales teams and demonstrate coaching skillset and leadership skills • Sales experience in tele sales and sustained sales experience with proven sales success • Familiarity with CRM systems and sales performance tools • Knowledge and understanding of tele-sales environment (phone, email, online, digital) with emphasis on sales strategies • Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning • Reporting and analytics experience using various reporting tools • Financial background, with preferred Merchant Services experience and knowledge of acquisition, POS systems, and payment gateways • Experience training and coaching sales agents • Knowledge and understanding of call routing and call reporting dynamics • Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills • Bilingual skills are a plus Apply tot his job