Support Technician

Capstone Logistics, LLC is a North American supply chain solutions partner with extensive capabilities in freight management and logistics. The Support Technician role involves diagnosing and resolving technical issues remotely, providing customer training, and ensuring effective communication and escalation of issues. Responsibilities Diagnose, troubleshoot, and resolve technical hardware/software issues remotely Base-level training to our customers over the phone Perform remote software upgrades Research issues by reading logs and configuration files Log all help desk interactions into the ticketing system Redirect issues to correct resource Identify and escalate situations requiring urgent attention Inform management of recurring problems Skills Problem Solving, Diagnostic, and Conflict Resolution Skills Excellent Oral and Written Communication Skills Troubleshooting and Configuring Windows and Linux Operating Systems Benefits Salary commensurate with education, experience, and skills Quarterly and Annual Bonus incentive based on operational performance. Benefits after 30 days including major medical, dental, vision, life, STD, and LTD. 401K PTO Company Overview Capstone Logistics is the leader in providing specialized, technology-enabled solutions for the most challenging supply chains. It was founded in 1996, and is headquartered in Peachtree City, Georgia, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Capstone Logistics, LLC has a track record of offering H1B sponsorships, with 2 in 2025, 3 in 2024, 4 in 2023, 5 in 2022, 8 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.