Supervisor, Credit & Collections (Fraud)

Are you a highly motivated and experienced leader? Are you passionate about protecting our customers and company from fraud? Comcast is seeking a dynamic Supervisor of Credit & Collections (Fraud) to join our team. In this role, you will have the opportunity to oversee a team of dedicated fraud investigators and help drive our company's efforts to prevent and combat fraudulent activities. If you have a strong background in credit and collections, excellent leadership skills, and a desire to make a positive impact, we want to hear from you. Join us in our mission to deliver exceptional service and protect our customers' financial well-being. Oversee a team of fraud investigators and ensure their performance meets company standards. Develop and implement strategies to prevent and combat fraudulent activities. Monitor and analyze data to identify potential fraud trends and risks. Stay up-to-date on industry best practices and changes in fraud techniques. Train and mentor team members on fraud detection and prevention techniques. Conduct regular performance evaluations and provide feedback to team members. Collaborate with cross-functional teams to develop and implement fraud prevention processes. Investigate and resolve complex fraud cases in a timely and efficient manner. Communicate with customers and external partners regarding fraud prevention efforts. Analyze and report on key metrics related to fraud prevention and detection. Ensure compliance with company policies and procedures related to fraud prevention. Identify areas for process improvement and implement changes to increase efficiency and effectiveness. Represent the company in fraud-related meetings and conferences. Handle escalated customer inquiries and complaints related to fraud. Assist in developing and managing departmental budgets. Comcast is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.